I booked this overnight stay to use the swimming pool with my kids on there short vacation. I called 3 times prior to the stay to make sure the pool was open and operating even through covid, they assured me it is open. When I got here they said that you need to make a reservation for the pool. Supposedly the pool and gym are operated by a different entity not connected to Sheraton.
The gym only wanted to give us a 20 minute slot at the end of the day, and within that time only my kids can swim, not me.
I spent over $300 to sleep in this old, dirty and boring hotel, to get 20 minute swim time.
The front desk staff, could not care less that I spent 2 hours and $300 to come here for a pool that they said was opened- and wasn’t. They were dismissive, nasty and sarcastic.
Stay far away from this misleading and irrelevant hotel.More
- 1 (855) 605-0317
- Free Wifi
- Free parking
- Fitness centre