The facility was not as expected and did not provide value for money as compared to other 5 star lodges in this price category like The Outpost or Thanda.
Service was non consistent: No welcome drinks on arrival but another party that arrived soon after us were given welcome drinks. return drinks/warm towels not offered on both nights after return from late afternoon game drive.
The food quality was fantastic, however the kitchen was understaffed and we had to wait very long for meals to arrive. For lunch we waited over an hour for it.
The facility upkeep is also disappointing: on arrival the heater in room was not functional, and the room itself was not cleaned properly in particular the floors. Sisal carpet floors that I do not believe get vacuumed !
Room turndowns were also poor with no treats being left behind.
The accommodation itself was not worth the premium for the honeymoon suite as the only difference was the pool, which in winter is icy cold and cannot be utilized.
The game drive guide was very helpful and knowledgable and personal service was given, although the animals sightings were very poor at River Bend itself
In essence this facility did disappoint and should be recommended with reservations in particular for the high rates being charged.More
- Free Wifi
- Free Parking