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“A disgrace!”

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Grande Provence Estate The Owner's Cottage
Ranked #38 of 63 Franschhoek B&B and Inns
Certificate of Excellence
São Paulo
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“A disgrace!”
Reviewed 5 July 2010

I am currently staying at the Owner's Cottage at the Grande Provence in South Africa. It is a shameful disaster. I sincerely hope that the other properties belonging to this group live up to their fame because the South African experience is a total disgrace. The estate and accommodations are nowhere near as beautiful as they appear in photographs, and worst of all, the service is ridiculous. The Owner's Cottage at the Grande Provence undelivers its outrageous overpromises. Never in my lifetime have I wrote a complaint about a hotel or restaurant, but this place is offensive to our intelligence and does not deserve any praise whatsoever. It is by far the most disrespectful establishment I have ever been to.

6 Thank nizanguanaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gaea, Guest Relations Manager at Grande Provence Estate The Owner's Cottage, responded to this review, 8 May 2012
Dear Nizanguanues

Although some time has passed, we felt your comments warranted a reply as they are somewhat out of step with most feedback we receive.

We realise that the FIFA World Cup Quarter Final between Holland and Brazil took place during your stay. So it is understandable that your experience would have been affected as Wesley Sneijder of Holland crushed the dreams of Brazil to play in the Final. That would have been heart breaking for all supporters of Brazil.

Naturally it is disappointing that you were not impressed with the beautiful Estate. Grande Provence has received many accolades and has been showcased in many luxury travel magazines and garden shows including “The House & Leisure” – Best of SA Awards – where the Owners Cottage was voted Top Hotel in South Africa.

However, we do not sit on our laurels. We strive to provide the highest quality service, and are constantly endeavouring to improve every facet of our operation. So, we took your feedback very seriously. The Manager of the Estate scrutinised every detail of your visit in order to see where we could have gone wrong, and all staff involved in your stay were made aware of your comments.

We hope in the future that you will choose to experience the highest quality accommodation that The Huka Retreats has to offer. As the Owner of Grande Provence is Dutch, he is guessing that Holland and Brazil will be in the FIFA 2014 finals! He would love to watch it with you!

Kind Regards
Karien van Heeren
Guest Relations – Huka Retreats
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Provence Estate The Owner's Cottage

Property: Grande Provence Estate The Owner's Cottage
Address: Main Road, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 63 B&Bs / Inns in Franschhoek
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grande Provence Estate The Owner's Cottage 5*
Number of rooms: 5
Official Description (provided by the hotel):
Grande Provence Heritage Wine Estate wears her 300-year history with style. Nestled within the Franschhoek Valley in the Western Cape, surrounded by 47-acres of lush vines, this is heartland South African wine country at its finest. The Estate is home to Grande Provence’s award-winning wines and its passionate wine making team. Following harvest every year, carefully selected wines leave the Estate to compete in some of the world’s most prestigious competitions – the number and frequency of the awards bears testament to their success. A sophisticated destination in its own right, Grande Provence proudly presents superb cuisine at The Restaurant, fine wines at The Tasting Room, some of South Africa’s finest art at The Gallery & The Shop, receptions and boutique conferences at The Jonkershuis and 5-star accommodation at The Owner’s Cottage. ... more   less 
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