We were 7 couples staying here for a week and were blown away by the level of service and overall value. Superb location, superb villa, tasty breakfasts, cool pool ad pool area with large gazebo. Hery the manager was very helpful in arrangng some tours and isaldn trips for some of the group. We had a large car and driver who worked extra hours for a small price which was soooo useful when visiting various restaurants in the evening in different parts of Bali. We had dinner in the villa 2 nights and celebratd a birthday, the staff couldn’t have been more magnificent and helpful. Craig provided a complimentary birthday cake, which was a nice touch too. I highly recommend this villa for large groups.
Craig no where in the world anyone would need to wait for 24hrs for the Air Conditioner to be working when one is paying a high price for the property which you claim to be a 5* property!!!!!!
We used to leave after breakfast n be back late night when no staff was on duty !! so your staff being treated like slaves is a freaking JOKE & in very bad taste....
Anyone booking the villa please be prepared to face a badly managed property & a person who is not willing to take criticism in the right spirit & rectify his mistakes but will do the opposite !!! It's like banging your head against a stone wall !!
We were given a late check out at the time of booking which at the last minute was withdrawn by our friend CRAIG & for a few hrs we were moved to another villa as we had a flight back in the evening .,.,,
"You ruined Sonia's 50th celebrations as she was always on the phone struggling with you & your staff to have basics in order like AC's & Hot water in the bath for us,"
Bali is beautiful & amazing people we had a great time BUT for Craig's lack of hospitality at his so called 5* Jasmine Estate!!!
Will definitely visit n recommend BALI for sure ...
STAY AWAY FROM JASMINE ESTATE IF YOU DON'T WANT TO RUIN YOUR HOLIDAY !!!
We just stayed here with large family group and friends. Have to say what an enjoyable time we all had. Everything went smoothly from booking to airport pick ups, breakfast food was delicious, chef and villa staff were delightful and provided amazing service. We were a large group of 14 so the 7 bedrooms and 2 twin bedrooms were perfect. Special thanks to the driver Kadek who was wonderful and couldn’t do enough for all of us. All in all, a great experience and it was also great value given all that was included in the rate. I highly recommend it!
It is very sad that we had to phase sO much problem during r stay. All OF us were looking for a great break. But. We landed up in a total mess The 50 th birthday celebration turned out to be more of a maintainance trip. U all can see the proof. HOW the villa was looking. Cld not blv that after seeing the pics on the net the true pics were like this. Acs wernt working. No hot water in few bathrooms took them 3 days so r 50% of r stay was in mess getting things repaired. And was offered free dinner to compensate the mess Pls check before booking u wlii ruin yr trip n waste yr money. Good luck to other guests .................FROM POOJA KHANNA. NEW DELHI. INDIA.
I was a guest at the villa for my sisters 50th birthday. There were things that could have been done differently to make it a better experience for us all who had travelled across the globe to be in Bali.
There was no hair dryer, only 1 in a 7 bedroom villa which was to be shared by 7 girls
The driver in one of the days left us waiting on the street for 30 minutes before he got to us, saying he's driving down while all the while he was still at the villa hanging out there. The villa was a 7 mins walk and finally we walked back to it instead of getting picked up and found that the driver was just leaving.
A/c was not working in the main area and one if the rooms.
For my sister who was hosting her family and friends, it was a damper on her vacation as she continuously had to push for getting things fixed.
I would not rent this villa again.
It's very sad that how this owner ruined our friends 50 th celebration. All that he is saying is a big lie. We were 7 of us and all of us can't be lying. No one treated your staff badly as we are aware that it's not their fault if things are not delivered as promised. Yes, she is completely right about everything.
The drivers he provided were so unprofessional and had no clue where to go in Bali. If we are new to the area we are depending upon the drivers to take us to famous places. His driver wasted an entire day of ours taking us to wrong areas in Ubud.
It's sad that by giving a petty refund or offering a dinner free you think that one can forget and move on specially if it was a special occasion!
Would never ever recommend this place to anybody. Book at your own risk or take our review seriously!
This villa looks just like it is in the pictures but it run down! we stayed here for 6 nights and there was no ac in one bedroom and the living area for 3 days and no hot water in the main villa to take a bath! ( owner said ac can break down any time ... but does it take 3 days to fix!!!!)we were 7 ladies and i was hosting my 50th but all I did was get things fixed! the toilet was backed up the last two days! there were rat droppings in the kitchen cabinets! the driver kept us waiting on the road for half an hour while he just sat in the villa and kept telling us that he was on his way only for us to walk back and find him still there! If you want sausage instead of bacon or onion in your egg you have to pay for it! There is one hairdryer for 7 bedrooms! the host boasts of getting a certificate of excellence from trip advisor !!! I think he needs a certificate for how to ruin a holiday!!!