I've been a regular at Sakanaya for years. The food is great and I love it. But the service is terrible. The last three times I have been there my friends and I have had really bad service.
1. Can it take 40 minutes to get a limejuice? It's a matter of squeezing a lime. Had to tell them 4 times to get a move on it.
2. Today after 25 minutes they come and tell that the Kichi is finished (fair enough, but maybe inform about it before half of the people have already eaten. Then another 20 minutes and they inform another friend that butter fish is finished as well. So it took them 45 minutes to even start cooking the fish and realizing that there isn't none.
3. Personally I got my own food after everyone else had finished all of their dishes...
The only time it seems to work at Sakanaya is when Pak Ketut is working. Then the service works, and it doesn't take that much time. It is just crazy that there are so many people working there, with that amount of people you should be able to run a restaurant but it seems that the staff just doesn't care.
I won't be going back in a long time even if I live right next door and love the food.