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“Excellent Service, Great Villa, Good Location”
Review of The Kayana Bali

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The Kayana Bali
Ranked #22 of 147 Hotels in Seminyak
Certificate of Excellence
Reviewed 29 May 2012

Really good welcome, when arriving at our hotel. The surrounding area was excellent - lovely pool, quiet and a great restaurant too. I became ill on holiday and the hotel receptionist dropped us off and wait for us to get medication from the local pharmacy too.

Room was secluded and out of the way. Loved the option to have breakfast delivered to our room everyday. The private pools were a nice touch. Everything you needed was in the room.

Food was great, really well cooked and presented. The in room dining was also really good. This could be served at any time.

The local area was excellent, Kuta is the nearest party place, only 15 mins in a taxi. However Potato head is just a short walk form this hotel, and is a really nice funky bar on the beach, also Hoi An, was also just near by and pretty good too. The hotel can arrange to drop you to the local areas, taxis are cheap - make sure you get a good price, as some will try and rip you off.



Overall a great stay, we will definatly do this again.

Room Tip: Private Pool Villa was really good. Although the garden area might be considered a bit small, its fi...
  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ellyclarke1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayanaBali, Sales Executive at The Kayana Bali, responded to this reviewResponded 19 October 2012

Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

We would like to express you our sincere gratitude for choosing us as your preferred accommodation while stayed in Bali.
Thank you very much for giving us suggestion and comment in Trip Advisor. Your attention is highly appreciated.
We do believe through your comments, we could develop our services more better in the future.
Please do let us have another opportunity to serve you again at your convenience time.

Should you have another assistance in the future, please do let us know.

Thank you for your kindness.

Best Regards,

The Kayana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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398 - 404 of 655 reviews

Reviewed 24 May 2012

We had a perfect short stay of 3 nights here and loved every minute of our stay here. The villa was lovely and was always attended to perfection and done very discreetly. The restaurant food was lovely starting from the breakfasts to lunches. The menu was endless and there was no scrimping on the offerings on the breakfast included. The spa was slightly cheaper than australia prices (high for bali) but was amazing. The second day we used a cheaper spa elsewhere and well yes, we learnt we get what we pay for. we returned back to the Kayana and they were willing to discount when asked. Reception were so helpful and all the staff from the drivers to the garden staff were so friendly and helpful. The w retreat, (which we thought was a bonus to the kayana) was next door but a good 5-10min walk way down the road. The road is well built too and the drains covered unlike most areas so there was no smell etc..we caught the free golf buggy ride that was transporting guests. Here, we experienced the happy hour and enjoyed some great cocktails in the funky bar. We experienced no unwanted loud noise at all from the the W and we were back in the room normally by 10pm. The only road noise we experienced was the 1 or 2 scooters riding by but that was at breakfast. Did not spoil the beautiful ambience of the kayana at all. Loved the location, had a good hairdressers across the road and a 2 minute walk to the famous sarong restaurant that had amazing food/dining experience at reasonable prices. Loved the kayana and would book here again...just perfect!

Room Tip: We stayed 811. Paid extra for bigger pool but the water was very cool. never used it so next time w...
  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hdc5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayanaBali, Sales Executive at The Kayana Bali, responded to this reviewResponded 19 October 2012

Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

We would like to express you our sincere gratitude for choosing us as your preferred accommodation while stayed in Bali.
Thank you very much for giving us suggestion and comment in Trip Advisor. Your attention is highly appreciated.
We do believe through your comments, we could develop our services more better in the future.
Please do let us have another opportunity to serve you again at your convenience time.

Should you have another assistance in the future, please do let us know.

Thank you for your kindness.

Best Regards,

The Kayana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2012

The Kayana is a beautiful hotel. The rooms are stunning, with each in its own private garden. The staff are eager to look after you & all of them really go out of their way to make your stay special.

Food in the restaurant is excellent, the Thai Beef salad is one of the best I've had, highly recommended. Breakfast has a good selection & is also available to be delivered to your room for those days when you can't be bothered to walk to the restaurant( or get the golf buggy to take you!).

Spa is serene & again the staff look after you really well.

The only downside of the hotel is that you don't have access to the beach but it isn't too far to walk there. The other bad thing is having to leave The Kayana

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank Chill1711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayanaBali, Sales Executive at The Kayana Bali, responded to this reviewResponded 19 October 2012

Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

We would like to express you our sincere gratitude for choosing us as your preferred accommodation while stayed in Bali.
Thank you very much for giving us suggestion and comment in Trip Advisor. Your attention is highly appreciated.
We do believe through your comments, we could develop our services more better in the future.
Please do let us have another opportunity to serve you again at your convenience time.

Should you have another assistance in the future, please do let us know.

Thank you for your kindness.

Best Regards,

The Kayana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2012

We came into the cool foyer of the Kayana less than 24 hours after arriving in Bali and being taken to our original choice of Villa (the Uma Sapna - you can read the reasons why we chose to move there). Ari showed us around the resort - showed us a Pool Villa and we amended our travel plans accordingly. Having spent a few long days 'killing time' at our first choice - we couldn't wait to get there....

...and we weren't disappointed. We were only there for two short days and nights - but it was a wonderful end to our vacation. The location was great for what we wanted (doing nothing) and other Reviewers who've made comments about the 'noise' were either there at some other time - because while we did hear the occasional scooter tearing down the driveway to W next door - it certainly wasn't enough to ruin our holiday.

Breakfast was always good, and the burger I had for lunch one day by my own pool (a holiday ritual that I'm willing to become accustomed to!) was fantastic. We were going to dine in - but there wasn't much 'buzz' at the restaurant - so we headed off to nearby "Sarong" one night, and the W the next. (we also dined at Sea Circus near Ke De Ta and that was great too)

The service was always warm and friendly (compared with Uma Sapna) and Dudi our 'butler' was always very, very happy to see us (his enthusiasm at pouring us a ginger ale when we got there as a welcome drink was one of the funniest highlights of the holiday). The Spa as great - my wife managed two treatments in two days - and i loved mine (and i'm not a spa person).

Unfortunately we couldn't get a late checkout - but we headed about 3 doors down to PotatoHead and wiled away the afternoon with some gin and tonics and a nice lunch before heading off to the airport.

Only minor grizzle - air conditioning could have been colder - but that's personal opinion i guess.

A little on the expensive side - but you get what you pay for - and we certainly enjoyed our short stay. While I don't think we'll be heading back to Bali anytime soon - we'll certainly recommend Kayana to anyone who's headed to Seminyak!!!

Room Tip: Pool villa - definately! I guess those away from the W driveway could be quieter - but really it was...
  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank AdelaideArchitect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayanaBali, Sales Executive at The Kayana Bali, responded to this reviewResponded 19 October 2012

Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

We would like to express you our sincere gratitude for choosing us as your preferred accommodation while stayed in Bali.
Thank you very much for giving us suggestion and comment in Trip Advisor. Your attention is highly appreciated.
We do believe through your comments, we could develop our services more better in the future.
Please do let us have another opportunity to serve you again at your convenience time.

Should you have another assistance in the future, please do let us know.

Thank you for your kindness.

Best Regards,

The Kayana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2012

This was the second time we stayed at The Kayana. We did not write a review for our first stay which was in August of 2011 but felt it was important to do so this second time. Although the location is convenient, in the heart of Seminyak, the roads surrounding The Kayana and its proximity to the new W and Potato Head, means that they cannot control the sanitation and hygiene levels of the hotel nor the noise pollution.

On our first stay in August 2011, our family had a rat problem in our room ( room 823). The first morning, I found some funny teeth marks on the apple that the hotel had placed in the fruit ubasket. I didn't think much of it but mentioned to my husband that it was odd how our little boy had taken a bite of the apple and put it back on the dish. The second night, we were rudely awaken by a funny rustling noise. We got out of bed to check the noise but couldn't find anything. We got up at least 3 times to check the rustling noise but could not figure out what it was. I seriously thought we were being robbed! The next morning, we found that the dessert we had brought back from dinner was half eaten and the box was torn apart. There was no doubt, the apple and the dessert was chewed up by a rat. We figured since next to our room was a small bridge/overpass and the sanitation of the area is not guaranteed with all the construction going on, it was not an unusual situation. I would also like to mention now that we did not sleep properly for two days as the first night, Potato Head had a huge party and the thumping from the music went on until 3 am!

Although my husband and myself were understanding of how such a situation can arise, we were in shock with the response we received from its management staff, or more correctly, the lack of
response from its top management even after we had requested to see the general manager. It was not til a couple of days later that the sales manager came to see us with an apology. After much negotiaion, they finally agreed to make up for the ruined 2 nights of sleep. But still no visit or phone call from its GM which has led us to believe that the rat and the noise must be pretty normal occurrences! We finally met the GM on our last day (6th day of our stay). In Hong Kong, if something like this happened, top management would be on top of this straightaway.

Although we were not happy with how their management staff handled the situation, we found that overall, the service staff were helpful, warm and welcoming. The rooms are comfortable but in need of a little attention ie lots of stains on the upholstery, old bath towels, furniture looked a bit used. Cleanliness of bathroom and outdoor space could be improved. Especially with the sanitation standards in the area, the outdoor space needs to be well maintained which wasn't. They didn't empty the outdoor bin and the outdoor dining table in the room had food stuck on the surface. Shuttle service around the area is great. Spa is mediocre but expensive. Food is not up to standard. Would not eat the breakfast items with ham or sausage.

We returned this April and decided to stay 5 nights at The Kayana and 3 nights at The Samaya. We had 2 comp nights from our problems during the first stay in a pool villa and decided to try their 2 bed villa to give our kids more space. We were in room 826 pool villa. The traffic noise was unbelievable. It kept our kids up at night and woke them up early in the morning. The 2 bed villa was great as the outdoor area with a larger pool is really nice. But unfortunately marred by a couple of cock roach problems, which again, we believe is a result of this location, too close to main road.

In the end we did not go to The Samaya as we went to check out the renovation and we were appalled by the progress of it. We asked The Kayana front staff if it was possible for our family to stay there for our last three nights. They agreed after a big mixup ie they told us they had space and then they came back the next day and said there wasn't any space. In the end, We gave them another 3 nights revenue totalling over uS$1000! We asked if they could include a spa treatment and their sales manager, Mr Nanda Gazali, did not get back to us even after we requested for him to give us a call. Very odd, after all we were spending a fair amount of money with them given all the problems we had experienced. We were told by the front staff, he was very busy and couldn't see us. Then we requested to see the GM and similarly, no response.

Since top management do not value their clientele nor their opinions, we can't see how this hotel can continue to do well especially given the location problems they are already experiencing.

We will not be coming back to The Kayana and would not recommend this property if sanitation, cleanliness and peace of mind (it's hard getting away from the traffic and Potato Head) are priorities.

Room Tip: Stick to even number rooms which are farther away from the road and do not stay in room 823.
  • Stayed: April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Selina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayanaBali, Sales Executive at The Kayana Bali, responded to this reviewResponded 19 October 2012

Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

We would like to express you our sincere gratitude for choosing us as your preferred accommodation while stayed in Bali.
Thank you very much for giving us suggestion and comment in Trip Advisor. Your attention is highly appreciated.
We do believe through your comments, we could develop our services more better in the future.
Please do let us have another opportunity to serve you again at your convenience time.

Should you have another assistance in the future, please do let us know.

Thank you for your kindness.

Best Regards,

The Kayana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2012

Loved the vibe of this hotel.Highly personalized service, nice pool villas and free shuttle service around Legian and Seminyak. Location can't be beat. Highly recommend this resort. Had a package which included spa service, which is a excellent add on.

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank thephuketinsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KayanaBali, Sales Executive at The Kayana Bali, responded to this reviewResponded 19 October 2012

Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

We would like to express you our sincere gratitude for choosing us as your preferred accommodation while stayed in Bali.
Thank you very much for giving us suggestion and comment in Trip Advisor. Your attention is highly appreciated.
We do believe through your comments, we could develop our services more better in the future.
Please do let us have another opportunity to serve you again at your convenience time.

Should you have another assistance in the future, please do let us know.

Thank you for your kindness.

Best Regards,

The Kayana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2012

Stayed at the Kayana for four nights.

Location : the Kayana is located between Potatohead beach club & W Hotel. Easy to get a cab or use the hotel shuttle to get to most places (or walk if u feel like exploring the shops along the road)

Villa: the villas are comfortable & each has its own pool. Although I feel the condition of some parts of the villa are in need of refurbishing, it still maintains its balinese charm. Cleanliness of bathrooms need more emphasis. I enjoyed my stay in villa 821.

Service : Excellent service overall. Front desk staff very knowledgeable about restaurants,sights & shopping. They will arrange for u restaurant reservations & for the hotel shuttle to drop u off & pick u up when u are done (in seminyak)
Kudos to:
Murjani & Ari @ the front desk
Dedy & Putu , the hotel drivers

Food : Sufficient options are available for breakfast (american breakfast,juices,pancakes,Indonesian style etc) good enough to start your day.

Would recommend this place if you are staying in Seminyak.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lamsters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheKayana, Sales Executive at The Kayana Bali, responded to this reviewResponded 21 October 2012

Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

We would like to express you our sincere gratitude for choosing us as your preferred accommodation while stayed in Bali.
Thank you very much for giving us suggestion and comment in Trip Advisor. Your attention is highly appreciated.
We do believe through your comments, we could develop our services more better in the future.
Please do let us have another opportunity to serve you again at your convenience time.

Should you have another assistance in the future, please do let us know.

Thank you for your kindness.

Best Regards,

The Kayana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Kayana Bali

Address: Jalan Raya Petitenget, Kerobokan Kelod | Kuta Utara, Seminyak 80361, Indonesia
Region: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#13 Business Hotel in Seminyak
#15 Romantic Hotel in Seminyak
#19 Family Hotel in Seminyak
#20 Spa Hotel in Seminyak
#22 Luxury Hotel in Seminyak
Price Range: $260 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kayana Bali 5*
Number of rooms: 24
Official Description (provided by the hotel):
The Kayana is the one of the preferred villas in Seminyak, boasting a reputation for quality accommodation at agreeable rates. The 24 separate villas are positioned just off a winding pathway, flanked with Frangipani trees and tropical foliage. Surrounded by pristine gardens and rich in the rewards that fresh open air brings, a stay at The Kayana offers guests total privacy and tranquility. The Deluxe Villas is featuring a plunge pool as well as an outdoor dining and lounge area. Moving further, each unit of their Pool Villas is featuring a spacious 28sqm pool with outdoor dining and lounge area with pristine gardens. All of the 24 private villas is stocked with double canopy king size bed, air condition, wireless connection, safe deposit box, a plasma TV, buggy car and many more The Kayana is situated close to Potato Head, Huu Bar, Kudeta and surrounded by good restaurants and boutiques. Just 15 minutes by walking to public beach and 20 minutes by walking to Seminyak center. ... more   less 
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Also Known As:
The Kayana Bali Hotel Seminyak
Kayana Bali Seminyak
Kayana Bali Hotel Seminyak
The Kayana Bali Seminyak

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