The hotel has an entire shopping mall attached. The rooms are bright and clean, bed is comfortable, bathroom has modern Japanese toilet seat and shower room has a seat. Ample space to store and put personal belongings on. There are tea & coffee making facilities and 2 bottles of water. The internet connection was fast. Parking is on level G, from there is access to terminal 21 shopping complex, and via escalators or lift to the lobby. On floor F is the restaurant, gym and an infinity pool which is nice but very small. Breakfast was so-so, a lot of Asian dishes, but fried eggs and omelette could be ordered.
Staff are friendly and helpful. A big plus is the 21 Terminal mall and the Foodland 24-hour supermarket, the only place where we could get a wine. There is no lounge or bar in the entire hotel where we could get an alcoholic drink.