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awo576
Oslo, Norway

Best place to stay in Korat

Review of Centara Korat
5.0 of 5 bubblesReviewed 4 weeks ago
Best stay, facilities, employees, reasonable price, good location, easy access to big shopping mall.
Date of stay: October 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Centara Hotels & Resorts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kitti Saesee, General Manager at Centara Korat, responded to this review
Responded 4 weeks ago
Dear Khun awo576

Thank you your feedback and we really appreciate the time it took you to write this review. We will be sure to pass on your kind words to the Team Members concerned in making your stay enjoyable.

Thank you for choosing to stay with us and we hope to welcome you back again in future.

Regards
Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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6 - 11 of 187 reviews
Reviewed September 25, 2024

This was my first stay after a fast-track to their platinum elite program and I have to say I was disappointed. The stay itself was average, no problems, but also nothing to impress.

The check-in staff wasn’t recognize me as a member at all, up until I request the late checkout where she started to look into the system to recheck which tier I’m in, which is a proof that she doesn’t aware of it beforehand.

The service at the pool bar was Thai-average. However the staff could be more proactive in taking orders and inform guests about promotions. The sunset view from the pool was great.

I booked the studio suite room and a bit disappointed that toothbrushes wasn’t offered automatically on premium rooms. Also there’re some shrimp crackers crumps on the bed end table upon my arrival, which is unacceptable in this level of hotel, especially for premium rooms.

I think from business perspective, the hotel chain should offer their elite fast track so new guests can experience how will they be treated as a loyal customers, so they will be impressed and more inclined to stick with the brand in the future. Unfortunately, this stay was unsuccessful to convince me to stick with Centara.

Date of stay: August 2024
Trip type: Travelled on business
Thank zrthmn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kitti Saesee, General Manager at Centara Korat, responded to this reviewResponded September 25, 2024

Dear Khun zrthmn

I would firstly like to apologise for the less than satisfactory experience you had on your recent stay with us. Rest assured that these issues are being looked into and I intend to make sure they are promptly fixed.

Heartfelt apologies once again, and hope we may some day have the chance to welcome you again.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 23, 2024

Our stay was phenomenal. The staff, service, food, cleanliness and overall experience was amazing. The breakfast was superb (the bread is a must try super freshly baked) and we recommend the all you can eat dinner buffet. The overall quality of food and service was great. The room was vert modern and clean with a touch if Thai culture integrated to the decor. The hotel's location is also good with a connected bridge from the hotel to the Central Mall which was very convenient for shopping. For people who travel with their pets this would be a great place to stay as they are pet friendly as well. From the moment we arrived until check out, the staff made sure we felt welcomed and taken care of. Could not recommend it more!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Katja l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kitti Saesee, General Manager at Centara Korat, responded to this reviewResponded September 23, 2024

Dear Khun katjal861

On behalf of the whole team here at Centara Korat, we really appreciate the time and effort you have put into writing this review. The positive comments regarding the hotel services and facilities are something we take great pride in.

Thank you again for your kind feedback and hope to have the chance to host you again sometime soon.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 23, 2024

MUR button was pressed but maid did not make up room.
Not sure how Centara manages but have never experience this with other Hotel brands before.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank jantawatkls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kitti Saesee, General Manager at Centara Korat, responded to this reviewResponded September 23, 2024

Dear Khun jantawatkls

Thank you so much for taking the time to write a review documenting your stay with us at Centara Korat. Please note we take your feedback regarding the housekeeping routine very seriously and I have therefore launched an internal review to ensure this type of issue does not happen again.

Sincere apologies again for the less than satisfactory experience you had with us and we hope to have the opportunity to show you that this was an exception.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2024

The service all area is SUPER good. The hotel is easy&connect with department store. Thank you for K.Prat(Manager Front) &Nong Pink very warm welcome. I will recommend to stay here cause full facility and the price is higher a bit when compare the other but you will get better. Only one thing that I don't like is smell of shower and shampoo cream if it possible to change Panpuri like the same Centara Mirage will be perfect. This hotel also pet friendly.

Room tip: Pet friendly and easy to go department store
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pornpichit B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kitti Saesee, General Manager at Centara Korat, responded to this reviewResponded September 23, 2024

Dear Khun BarbieboyL

Thank you so much for taking the time to write about your recent experience with us. We take great pride in the service and hospitality we bring to our guests, so I will be sure to share your experience with the team.

Thank you for choosing to stay with Centara Korat and hope to welcome you again soon.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 12, 2024

Brilliant hotel highly recommend great location best hotel we have stayed in on our 2 week holiday, the roof top pool is spectacular

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Centara Hotels & Resorts
Thank markinnes2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kitti Saesee, General Manager at Centara Korat, responded to this reviewResponded August 16, 2024

Dear Khun markinnes2024

Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Centara Korat. It is wonderful to hear that you enjoyed the hotel's facilities, amenities, as well as the service that we pride ourselves so much in. We will be sure to share this with our staff! Look forward to seeing you again soon!

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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