The service at this property leaves a little to be desired. From the desk clerks to the restaurant servers. We started our excursion by calling to try and re-schedule our evening massage to another day, and was told we are still going to charge you for the massage. The lunch the next day in their restaurant was met by another person who told me, that he would not be able to do what I asked and that he had the rest of the restaurant to take care of and left.
That night in the room it felt sweltering and the thermostat although said it was on cool was kicking out heat. When we informed the desk upon our check-out, they said it doesn't cool because that isn't hooked up yet, and "sorry". I suggested they might want to tell people that and maybe offer a fan. The Supervisor thought that sounded like a good suggestion.
- Official Description (provided by the hotel):
- Ojo Caliente Mineral Springs is one of the oldest natural health resorts in the country. Our sulphur-free, geothermal mineral waters have flowed from a subterranean volcanic aquifer for thousands of years. Over 100,000 gallons per day come to the surface, revitalizing those who soak in the long believed, healing waters. We offer a variety of lodging accommodations, including new enchanting suites and charming cottages, the historic hotel and private homes. We suggest that you make reservations for spa treatments and private outdoor pools before you arrive. We also offer spa treatments, pools, hiking and biking trails, a wine bar and lounge and a full-service restaurant. The Artesian Restaurant provides a casual dining experience and charming atmosphere. Our chef blends local flavors with global cuisine. Heal yourself body and soul with a retreat to Ojo. Whether it's for a weekend or a longer stay, you'll leave rejuvenated and refreshed. Welcome! ... more less
- Also Known As:
- Ojo Caliente Mineral Springs Hotel Ojo Caliente
- Ojo Caliente Mineral Springs Resort