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“Clean, Quiet and a little unusual”

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Extended Stay America - Albuquerque - Rio Rancho
Ranked #3 of 5 Hotels in Rio Rancho
Reviewed 7 January 2012

My wife and I stayed here over New Year's 2011, 2012 because we were visiting family in the area. The rates were decent. The room was clean and the hotel was quiet, all the things important to me and my wife.

The front door is locked at 10PM and you have to call to get in, which I would expect in a owner/operator motel who is asleep, but not in a hotel like this. We were also told that the exterior doors were broken and that we would need to call every time we wanted to come or go after hours. That was a little bit of an inconvenience, but not that big of a deal.

This is a hotel designed for long term residents, not a typical nightly guest like we were so it had plates, pots and pans, etc in the rooms. We didn't use any of that, but it was there which was Ok.

Overall, this was what we needed it to be, a clean, quiet, safe place to sleep for a couple of nights.

  • Stayed: January 2012, travelled as a couple
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Thank JRC417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this reviewResponded 22 October 2012

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (137)
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125 - 131 of 137 reviews

Reviewed 9 October 2011

We were put in a smoking room when nonsmoking was requested during reservation and check in. The room smelled like stale cigs and dirty feet. At midnight we were able to move to a nonsmoking. Bathroom was ok.

  • Stayed: October 2011
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1  Thank kns_rn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

Good rates, helpful, courteous, knowledgeable employees (and these are hard to find in New Mexico)
and good location.

  • Stayed: July 2011, travelled solo
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Thank jo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this reviewResponded 22 October 2012

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2011

If you're using hotels.com to book this place, beware. The description says that this hotel has a bar, which is not true. They also don't state on the property description that there is a $4.99 charge for wi-fi. That's not a huge deal, but it may have affected my decision had I known ahead of time. The room was adequate, and the value was pretty good, though. Just don't expect much in the way of amenities or modern furnishings.

  • Stayed: July 2011, travelled as a couple
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2  Thank bbcorno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2011

We stay here for 7-10 days every year when we visit family & friends. This place is clean, quiet, well-maintained, friendly, and it's convenient to our family.

  • Stayed: March 2011, travelled as a couple
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1  Thank kbtravels43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this reviewResponded 22 October 2012

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2011

I enjoyed the hotel. Lily, our check-in person, was supremely nice. The hotel was adequately cleaned as was the room. I noted what everyone else wrote, and was prepared for the worst, but it was surprisingly not as bad as I had imagined. They even had a mini-breakfast: bagels, muffins, o.j., coffee, tea, with condiments to match, for free.

  • Stayed: February 2011, travelled as a couple
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1  Thank Saranfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2010

The rates for our trip during 4th of July was excellent at $45 a night and $5 for internet during the entire stay. Room was clean, fairly updated. Laminate wood entry, kitchen, bathroom. Newer carpet. We appreciated the new dinnerware, pots, pans, silverware provided. Manager was 3 of 5 stars welcoming, but 4/5 friendly, helpful. Location is fabulous. Up on a hilltop. Get the right side of the building and you'll have views of Sandia Mtn. We did not. We saw the fireworks from the parking lot. All the stores you need within 3 minutes. Only hotel we've stayed in where rooms rate were $250 or less, and the bathroom had a fan. But, it did not have a hair dryer.

But for the rate, to get a kichenette is crazy.

  • Stayed: July 2010, travelled as a couple
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1  Thank M_B_Lovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbrauss, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this reviewResponded 22 October 2012

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest’s stay totally enjoyable, and our greatest rewards are validation that we’ve done just that. As a member of the Extended Stay Hotels family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate... We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Address: 2608 The American Rd SE, Rio Rancho, NM 87124-1838
Phone Number:
Region: United States > New Mexico > Rio Rancho
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Rio Rancho
Price Range: $86 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay

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