We traveled to Ruidoso for my son's wedding with his aunt, his 88 year old grandmother in a wheelchair, and 98 year old great-grandmother who uses a walker. We reserved two handicapped rooms through hotels.com because it was the phone number that came up on an internet search.
The week of the trip I called direct to the Ramada to ask about getting a meeting room and was told they didn't have one. At the same time I had them confirm my two handicapped rooms, which they did. When we arrived we were told we only had one handicapped room and one king room. They blamed hotels.com even though I insisted that they verified having my reservation correct 4 days before. Was told nothing could be changed because it was a hotels.com reservation! One that should have been correct!
Of course there were no more hc or even double rooms available so we had two horrible nights and some hurt feelings because of the mix-up. They did offer us a large suite (1 king bed and a couch) for my husband and I and great-grandmother! Then the handicapped bar above the toilet was barely attached and fell. Luckily, no one was hurt.
The rooms were clean, the breakfast adequate, and the manager did try to help. We made do.. but what a horrible thing for such a special weekend.
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Agoda and Reservation Counter so you can book your Ramada Ruidoso Downs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Ruidoso Downs Hotel Ruidoso Downs
- Ruidoso Downs Ramada