When we arrived to Shamwari, it was our last night on the Garden Route and we were so excited. It was such a treat for us and we stayed in the Bayethe lodge. We were greeted by a lovely lady, offered a glass of iced tea and brought to the living room to relax as we were early. We then had lunch in the outdoor area. Lunch was absolutely delicious the food was amazing and the scenery fantastic. The Shamwari experience was really good for the games and the our Ranger was very knowledgable, it is great to share dinner with them in the evening and be able to ask all the questions you want. The two things that let us down were dinner and our bedroom. Dinner was ridiculous (as mentioned in other reviews) ! Specially after such a delicious lunch, I was expecting grand things. It was a Braai (local barbecue) of various meats (including burger) and some grey mash potatoe and boiled corn. Also, forget about having your meat done the way you want, it s all cooked together ! what a let down ! But again breakfast the next morning was excellent with warm croissants, pains au chocolat, fresh fruit salad and other treats. The biggest problem happened with our bedroom: I had made it very clear when we booked our superior room that we wanted a bouble bed. When you book a romantic night for two in a 5 star resort, it is much nicer to be in the same bed with your partner !
and we weren't... we were in our own individual single bed, tucked nicely. Unfortunately we only discovered that as we were going to bed at 1am and as we were quite tired we just went to bed. We were surprised the morning after when asking our fellow safari partners to hear that they had had a proper double bed, without even asking for it! We did tell the staff who said they did not receive our request from the central booking team, they apologised and said it was going to be investigated further. However, it was too late and sort of ruined the experience for us. As we were leaving they asked us to pay the balance for using a pair of binoculars for a grand total of 8£. I had to tell them that given the circumstances of our stay it would have been quite nice for them to make a "grand gesture" and offer us this service for free. They agreed and mumbled away. It would have been nice if it would have been their initiative. To this day, we are still awaiting to hear what happened there and we are still to receive an apology. It is such a shame that a great luxury resort is not consistent in offering top notch service for the price it is charging customers.
- Official Description (provided by the hotel):
- A mere 75 km from Port Elizabeth towards Grahamstown, Eastern Cape, South Africa. Shamwari is the crown jewel of private game reserves situated in the malaria free Eastern Cape, the birth place of Nelson Mandela. This privately owned 25 000 hectares of prime natural terrain has received numerous international awards. Shamwari is an exploration of nature with close encounters of free roaming wildlife and the coveted big five with a choice of unique lodges, an exclusive private villa and the adventurous Explorer Camp. Luxury accommodation is offered in 7 different game lodges on Shamwari Game Reserve, all of which are 5 Star graded. Choose a game lodge that perfectly compliments your ideal African experience. EAGLES CRAG LODGE - Exclusivity, privacy and serenity for the most discerning of travelersBAYETHE TENTED LODGE - The ultimate in luxury tented accommodationSARILI LODGE - A colonial and bush experience. Perfect for families or small partiesLONG LEE MANOR - Refined elegance from a bygone era. RIVERDENE FAMILY LODGE - Colonial Africa in an elegantly restored CHILD FRIENDLY frontier home. VILLA LOBENGULA - Villa Lobengula is a beautiful and tranquil space tucked away in the depths of the valley bushveld. Booked on an exclusive use basis only. EXPLORER CAMP - Camping & walking experience among the Big 5 on the magnificent Shamwari Game Reserve ON SAFARI - Game drives can last up to 3 hours each and are conducted twice a day in open vehicles / Guided walks / Star gazing RELAX - Various treatments can be enjoyed at our Relaxation Retreats which are situated at Eagles Crag, Lobengula Lodge, Bayethe Lodge and Long Lee Manor ... more less
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- Also Known As:
- Shamwari Game Reserve Hotel Shamwari Game Reserve