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Reviewed August 13, 2018 via mobile

I recently visited the Villa Roma for a bachelorette weekend. The resort is amazing, well maintained with great and friendly service. The surrounding area is beautiful with tons of great places to eat, drink, and play! We all had a blast that weekend!

Date of stay: August 2018
Trip type: Travelled with friends
2  Thank katherinebrytz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulvilla, vp at Villa Roma Resort and Conference Center, responded to this reviewResponded August 14, 2018

So happy that you enjoyed your getaway with us at Villa Roma. Please share your experience with all your friends and family.
Thank you.

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Reviewed August 11, 2018 via mobile

Just got back our “Go To” place in the Catskills, Villa Roma! Our family which is very large had the best time ever with all activities with Doc Holiday. Our accommodations were very nice and the food was over the top. As we were told their was a new chef on property and I have to say each and every meal was over the top! Thanks for another great family and friends experience!

Date of stay: August 2018
Trip type: Travelled with family
3  Thank JCSINY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulvilla, vp at Villa Roma Resort and Conference Center, responded to this reviewResponded August 12, 2018

Thank you so much for your great comments. Can't wait to see you all next year or sooner!

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Reviewed August 9, 2018

A conundrum located in the middle of nowhere (coming from folks who live on a dirt road!). The Villa Roma pushes that they are a “Cruise Ship on Land.” Let me say that they could learn a lot from the cruise industry and how to run a top notch ship style resort. We are still shaking our heads wondering why anyone would want to come here. There certainly is no money being put into the place to modernize it and bring it up to snuff. Most of the decor, especially the carpets and most furniture are original from the 1980’s!

CHECK IN: Staff was very friendly and answered all of our questions. We were given a booklet that included all the information regarding times of operation for the activities, nightly dinner menu, wrist bands, etc.

ROOM: Very easy to find. The doors are made out of steel and had many dents (most likely from luggage). Many of the doors did not seal, as you could see light through them. No insulation in the walls as you could hear everything from the hallway to the next door neighbor snoring. We were in a one bedroom suite, and the room could easily be converted into two rooms. Lots of unused space! The bathroom was nicely sized. The shampoo and conditioner that was provided were ineffective at best. Pillows (from JCPenney) were from the 80’s as well and very lumpy and uncomfortable. No safe in the room to put valuables. The phone kept showing that there was a message, but there was no index or any information whatsoever on the phone to tell us how to retrieve the message. There was a wet bar area with a mini fridge that included the leftovers from a previous guest that were moldy.

FOOD: It was great to be at the same table each time that we dined in the main dining room and to have the same waitstaff. Come with an empty stomach, as there is tons of food to be consumed! Our first night, we were looking for a drink and never once did a bar server come to our table. The second night they did come by. The food was just ‘okay’. We have cruised a number of times with a middle of the road cruise line and would say the food was a step below while volume was bordering on excessive - watching our wait staff clear plate after plate of half eaten food - we commented that we hope there is a nearby pig farmer!

POOL: We opted to take advantage of other outside activities during the day. At 4pm, there is hardly anyone at the pool and plenty of chairs to be had. There was a line at 8am forming for all the city folk who were looking to get the best chair. Life guards just taking up a chair, as many were painting their nails or on their phones instead of watching the pool. Don’t expect them to save you if you are drowning! Many people were bringing in their own alcohol in their coolers and putting it in their red solo cups. Very confusing to see information provided that indicated no alcohol allowed at the pool only to see a bar upon arrival there???? Again with the pool, it was maintained to absolute minimum standards in every way - far below what one would expect with the cost of a stay over $1k for 2 nights (family of 3). Our son did enjoy the waterslide.

STAFF: We did find that many of staff did not have name tags or a uniform that stated that they worked at the Villa Roma, however, they were running the activities (ie. zipline, go-karts, etc). We found many of the employees to not be interested in their jobs, especially the life guards and go-kart attendants! Not sure if they were somehow forced to work there but they obviously wanted to be elsewhere.

SUMMARY: The place left us in a complete conundrum. Why would so many well off folks from the city come to an at best mediocre place this far out in the woods??? We commented that we would love to hear Anthony Melchiorri’s (Hotel Impossible) thoughts on this place and perhaps he could help save it before the place deteriorates to a point where people stop coming.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
7  Thank greeneggbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulvilla, vp at Villa Roma Resort and Conference Center, responded to this reviewResponded August 13, 2018

Thank you for telling us about your stay. Regarding your conundrum, our guests come to Villa Roma to experience a fun family vacation in a safe atmosphere along with other guests of a similar mind set. Yes, our location is very rural, but believe it or not, it is one of our biggest benefits and charm. People yearn to escape the hustle and bustle of city life, the traffic and the views of buildings and cement. At Villa Roma, nestled as we are in the rolling hills of the Catskills, guests can get a respite from that hectic life and relax, unwind and rejuvenate. Or be as busy as they choose. That being said we take our guests comments to heart and will certainly try to improve in those areas you found lacking and continue to strive to enhance our guests' visits.

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Reviewed August 7, 2018

Had 12 rooms for a family reunion and a conference room for the 4 days stay.
The rooms, conference room, food, activities and service were excellent.
A great shout out for the group reservation team - Heidi (aligned the bookkeeping given all the room changes), Kelly (answered all our questions and worked on the last minute changes) and Adam (saved the day as we were one rooms short)! They answered every questions we had (probably twice) and worked with the group to make everything go smoothly. The customer service was top notch!
Another shout out to the front desk - who worked it and were overly accomodating to assist us with all our needs, edits, room changes and bookkeeping.
Thank you Lisa (my favorite!), Alexandria, Kendra, Kimberly - you are all awesome and always smiling to make the guest feel awesome.
The bell hope team was also great and made getting in and out of the hotel very easy and stress free.

Room tip: away from the main lobby, service desk or elevator. Worth the extra steps to enjoy peace and quiet.
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
3  Thank eileenhiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulvilla, vp at Villa Roma Resort and Conference Center, responded to this reviewResponded August 9, 2018

Thanks for taking the time to tell us about your stay at Villa Roma Resort. Family Reunions are our specialty, especially since we have so much to do for all ages and members of an extended family. The staff will be thrilled to hear your compliments on their service. They do strive to please. Hope to host the whole family again next year.

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Reviewed August 6, 2018

We booked the Bethel Woods package for the Beach Boys concert. Check-in was smooth, our room was clean and comfortable and transportation to and from the concert was very convenient. The package came with breakfast in the morning which was very good. My only advice is to book an extra night so you have time to enjoy the the resort.

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
3  Thank Connie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paulvilla, vp at Villa Roma Resort and Conference Center, responded to this reviewResponded August 8, 2018

Thank you for your great comments about your stay. We will look forward to a longer visit from you when you return.

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