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Brae Loch Inn
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Reviews (271)
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All reviewscontinental breakfastprime ribthe pubrobert burnscomplimentary scotchquichewould stay againsingle malt scotchget awaylive entertainmentgift shopthe lower leveldownstairs bartempurpedic mattressa wonderful stayprice was reasonablerelaxing atmosphere
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Reviewed March 27, 2012

We were getting away for a night, we saw the Brae Loch Inn and thought it would be nice to stay there. We did not make a reservation because they wanted full nights payment upfront. We decided to just take our chances and drop in and see if there was availalbility, it was a Sunday night and not very busy. We asked to view the room and we were given the key to the room 19 Robert Burns suite, it had a whirlpool tub. We were given a discounted walk in rate of $95.00 which is much better than the $155.00 regular rate. We took the room, we were offered scotch at check in but we are not drinkers so I can't comment on that. We walked across the street to the park on the lake it is very nice, it would be great when the weather is warm. We also went to Chittenango Falls, I highly recommend it, hike down the trail to the bridge for a fantastic view.

More about the room, when we got back I wanted to check E-mail so I tried to connect to Wifi, I could not get a good connection, had to go down to the lobby for it to work. We decided to get in the whirlpool tub. There was no instructions in the room how to work it, there were three unlabeled switches under a seperate "Emergency Whirlpool" switch inthe bathroom that I assumed were for the tub. One switch worked the light over the tub, one switch worked the fan, I assumed the third would work the tub motor, I tried it nothing happened, I flippped the "Emergency switch" off and on to see if that made any difference, it did not. I thought that there may be a water level requirement, we we filled the tub till the water was over the top if the pump inlet, by the way the HOT water control knob was broken, had to twist the assembley to open the valve. Still no pump action. I am a mechanic and I understand how things work and I could not figure out why I could not get this whirlpool to work. I tried to call the front desk, I called the Inn number, got the bar tender she said no one is there and offered to Text someone about it, at this point I was frustrated so we gave up, kind of ruined the mood.
Also the exhust fan in the bathroom did not work.
The bed is Memory Foam, so you sink into the bed and you have to work at rolling over, some people may not have an issue with this but it is difficult.
When I checked out I exlained the issues with the whirlpool and told her that we could not get the whirlpool to work and that there were no instructions in the room how to operate it, she said that she did not know how to operate it and asked if there was a switch by the side of the tub. I told her I was disapponted that we did not recieve any benifit of the use of the whirpool, she responded, "Well you recieved a discounted rate on the room" I responded that " I am glad that I did not pay full price because I would be very disapointed paying full price for a ammenity that did not work. I gave them the opportunity to offer me some compensation but they did not offer. So my advise is to be sure to check out everthing in the room first, but if you make a reservation they already have your money and I am sure you would have a hard time getting it back.

You have been warned.

  • Stayed: March 2012, travelled as a couple
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Thank Phantom410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 7, 2012

We only had one night to get away, so we needed somewhere within an hour or so, and the Brae Loch fit the bill. We got the Getaway Package, which included a room with a king-size bed a hot tub for 2, dinner at their restaurant, and continental breakfast. The person checking us in was very cheerful. The room was large and the bed had a Tempurpedic mattress (a little on the firm side for us, but not lumpy like our mattress at home!) and a huge fluffy comforter. Some rooms have fireplaces (ours did not) and there are many in other public areas of the inn. The restaurant was too good! We ate way too much! I had chicken with a goat cheese and artichoke sauce, and my husband had a perfect piece of prime rib. The only sad part was that after an appetizer, soup and salad, we could not finish our dinners! The breakfast was minimal, but after that dinner we didn't need much.

The only drawbacks were that there was some outside noise and you could hear the music from the restaurant, but just a little, and none of that really bothered us. Also, there is a cat that lives at the inn. Again, this was not an issue for us, but I really think they should mention it on their website for people with animal allergies.

All in all, a relaxing night away, and a lovely day the next day exploring the shops in town. We would definitely recommend it.

Room Tip: If you are splurging on a king room, adding on the dinner to get the Getaway Package is a good value.
  • Stayed: March 2012, travelled as a couple
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Thank mspiegel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 28, 2012

My husband and I thoroughly enjoyed our stay. Our room and bathroom were immaculate. The king sized bed was very comfortable, and had great pillows. We found the staff very friendly, and the bartender went out of his way to wait on us, even though it was very busy. The food was excellent, and we were not disappointed by a single thing about the Brae Loch Inn.

  • Stayed: February 2012, travelled as a couple
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Thank Kara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 21, 2012

The offer of a glass a scotch at check in was cool. The scotch was smooth -- sip it before dinner at the inn. Read the reviews about friendly staff, etc --The staff did not make efforts to engage even when asked questions. However the room was nice, but heating was off (it was sticky and hot), and noisy --heard a lot around us from showers to walking in the hall to bed creeked. The tempurpedtric bed was nice and comfy. Shower drain did not function-- took a shower with a bath. Bathroom had dirt around molding. The breakfast bar fruit was bad. Tried 2 oranges, both bad however the quiche was delicious. No one was around during the breakfast bar seating. This is Cazenovia -- small town USA -- this was a nice option overall. Not great, not bad just ok.

  • Stayed: February 2012, travelled with family
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1  Thank hr1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 14, 2012

My husband and I were here for the first time this weekend. Our room was great, the staff was extremely friendly, and the food was very good. We are looking forward to staying ther again. Lois and Bill

Room Tip: Our room had a fireplace which was quite romantic. We got a chance to see a few other rooms before we left and they were all beautiful.
  • Stayed: February 2012, travelled as a couple
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Thank Lois F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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