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All reviews room was clean galleria mall continental breakfast front desk staff night's sleep niagara falls king suite buffalo area convenient location minute drive shopping highway cereal television refrigerator sofa
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Reviewed September 10, 2018

The room was clean. The desk staff and the breakfast staff did an excellent job. The hotel is located near an I-190 exit (S. Ogden St) and is a convenient ride to Buffalo, the south towns, and the north towns.

Stayed: September 2018
Thank Kenmore_Don_1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded September 11, 2018

Kenmore_Don_1972,

Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality of Best Western Plus Galleria Inn & Suites Hotel . It is so rewarding to hear that we were able to provide a comfortable and convenient experience. . We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 6, 2018

Great experience, the rooms are great and the service is nice. Definitely will come back in the future. Great employees and room service. Very well maintained and nice staff. Overall great experience.

  • Stayed: September 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Juanma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded September 7, 2018

Juanma,
Thank you so much for your compliments to our friendly services. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us and we thank you for sharing your experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2018 via mobile

Good visit a/c didn’t work but still enjoyable. Good room service and hotel service.front desk did a excellent job very nice. Room was big and nice and shower and bathroom were very good. Had a couple ant problems though.

Stayed: September 2018, travelled as a couple
Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded September 4, 2018

Alex B,

Thank you for taking the time to complete our survey and share your experience! I'm glad that you enjoyed your stay and that most of our amenities lived up to your expectations. I do apologize for the issues with the a/c, ants and especially that we were unable to take care of that for you right away. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 1, 2018 via mobile

Stayed here with my husband to visit Niagara falls. Desk service is okay very easy to check-in and check-out. Our room and bath is very clean. In any case you would like to eat out they are very near (walking distance) to restaurants. Will definitely stay here again should we want to re-visit Niagara

Stayed: September 2018, travelled as a couple
Thank Scarlet1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded September 4, 2018

Scarlet1128,

Thank you for letting us know how impressed you were with our rooms cleanliness of Best Western Plus Galleria Inn & Suites Hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

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Reviewed August 29, 2018

Great place to grab a good nights sleep that's not far from downtown. It's about a $10 cab ride right to the riverfront and the hotel is nice because there is a restaurant attached that has good food and is open late.

  • Stayed: August 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank kevincE2880DB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nerissa M, Guest Relations Manager at Best Western Plus Galleria Inn & Suites, responded to this reviewResponded August 29, 2018

kevincE2880DB,
Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. We appreciate your positive ratings and we hope to impress you again during your next visit to the area!

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