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All reviews buffalo airport living room full kitchen evening reception complimentary breakfast home away from home fire pit excellent stay excellent hotel great place to stay pool area niagara falls waffles morning breakfast walden galleria shopping trip convenient location
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Reviewed September 12, 2018

My family and I (2 adults / 4 kids) stayed here after visiting Niagara falls. The hotel is what you would expect for a Homewood Suites, which means ample rooms, clean environment and a helpful staff. Combined with the typical perks of this hotel chain, you can't beat the value. I would recommend this Hilton property for anyone looking for a place to stay before heading to the airport.

  • Stayed: July 2018, travelled with family
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Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this reviewResponded 5 weeks ago

Thank you very much, Rob C, for taking the time to review your recent visit to the Homewood Suites Buffalo Airport! We are delighted to learn you and your family chose to stay with us after a busy day at the falls knowing you could rely upon a comfortable, clean room at the end of the day with a helpful staff to welcome you! We hope you had time to partake in our complimentary breakfast buffet prior to heading home. Thank you again for the recommendation and we hope to have the opportunity to welcome you back should your travels bring you back to the Buffalo area.

Sincerely,
Karen

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Reviewed September 9, 2018

my stay at this hotel was very good. I recommend anyone who want a comfortable environment stay here. Money well spend. Breakfast was good, hotel was clean, location was great, noise level was low and staff was great

  • Stayed: September 2018, travelled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank 952taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this reviewResponded September 10, 2018

Dear 952taylor,

Thank you very much for taking the time to review your recent stay at the Homewood Suites Buffalo Airport! We are thrilled to hear you found the hotel to be in a great location all while delivering a comfortable, quiet, clean guest room. We are also quite happy to learn you enjoyed our complimentary breakfast as well as our friendly staff!. To hear the phrase "money well spent" is always good to hear and will be used to inspire our Team to continue striving to deliver that best guest experience! Thank you again ..

Sincerely,
Karen

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Reviewed September 5, 2018

I stayed at this hotel 8/19-8/26 and it was fabulous ! Very accommodating & hard working folks...especially the people who put out the complimentary food in morning-One employee, Sandra Hartman is the best! Friendly, efficient and focused !

Stayed: August 2018
Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this reviewResponded September 6, 2018

Thank you very much, Sue W, for taking the time to write such a great review in regards to your recent visit to the Homewood Suites Buffalo Airport! We are thrilled to hear you had a "fabulous" stay! We consider ourselves to be most fortunate to have the Team Members we do and indeed our Sandy is a fantastic representation of the high standards set by Hilton. Thank you again for choosing to stay with us during your reunion trip and we hope you will keep us in mind the next time your travels bring you back to the Buffalo area!

Kind Regards,
Karen

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Reviewed September 4, 2018

Room was not properly cleaned upon checkin (hair in bed, dirty tub, dirty microwave, dirty fridge, gunk build up in dishwasher,and very dusty). Front desk tried to make things better but still fell short of my expectations. IF i ever go back to Buffalo i am definitely staying somewhere else!

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank powlesssara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this reviewResponded September 5, 2018

Dear powlesssara,

Thank you for taking the time to review your stay at our Hotel. We sincerely apologize we did not meet your expectations while staying with us and will use your valuable feedback as a training tool for our Team.as we continually strive to deliver that best guest experience. I would welcome the opportunity to discuss your experience in more detail with you at your earliest convenience as I can assure you this is not the standard to which we adhere to, nor the experience we want any of our guests to have. Please feel free to contact me at 716-685-0700 in order to make this right with the hopes of regaining your trust not only in our Hotel but the Hilton Brand.

Repectfully,
Karen

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Reviewed September 2, 2018

We had an excellent experience. Stephanie was amazing from check in to check out. The room was extremely comfortable and clean. I loved that there was a separate area for the kids. The breakfast and evening social were nice. Free airport shuttle-it was a quick ride.

  • Stayed: August 2018, travelled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Boyds4ut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen M, General Manager at Homewood Suites by Hilton Buffalo-Airport, responded to this reviewResponded September 2, 2018

I want to thank you, Boyds4ut, for taking the time to write such a great review in regards to your recent stay at the Homewood Suites Buffalo Airport! We greatly appreciate the "5" Star rating and I can assure you I too feel very fortunate to have Stephanie as part of our Team as she takes great pride in taking care of our guests. I am delighted to hear you were able to enjoy the many amenities we have to offer. We hope to have the opportunity to welcome you back again soon!

Sincerely,
Karen

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