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“We couldn't ask for more!”

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Extended Stay America - Syracuse - Dewitt
Reviewed 14 September 2017

This is the second time to stay here. This time it was for five weeks. The room was unusually large. and comfortable. The staff was great and very friendly and helpful. Special thanks to Sheri. We plan on staying there every time in in the Syracuse area.

Room Tip: Largest rooms are corner rooms.
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
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Thank Fred O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded 14 September 2017

Fred, thank you for staying at Extended Stay America Once again. We appreciate you mentioning our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to welcoming you both back soon.

Sincerely,
General Manager

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5 - 11 of 99 reviews

Reviewed 13 August 2017 via mobile

We absolutely loved the extended stay, we choose them over everybody.. love the kitchen in room, so convenient.. manager was awesome she's so personable will come back again. Clean and very comfortable.

Stayed: August 2017, travelled on business
Thank EricMindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded 13 August 2017

Eric, thank you for sharing your wonderful comments about Extended Stay America - Syracuse - Dewitt. We are delighted to read you loved the comfort of your clean room along with the kitchenette and had an amazing time here. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area.

Sincerely,
General Manager

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Reviewed 10 August 2017

I ended up staying here as we were looking on a weekend night when other basic hotels were up in price. How can you beat paying basically the same thing, while having a kitchenette and great staff? Laundry Room never hurts to have!

  • Stayed: August 2017, travelled on business
    • Value
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Review collected in partnership with Extended Stay
Thank A109LFpetera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded 13 October 2017

Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you also found us to be of a good value in the area. We appreciate your business and look forward to serving you again soon!

Sincerely,
Hotel Management

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Reviewed 5 August 2017 via mobile

We originally booked at the Super 8 next door, but without notice the Super 8 cancelled our reservation. My DISABLED husband and I were left with nowhere to sleep after a 5 hour drive. The Extended Stay saved us. Jim at the front desk was amazing. This place is clean, safe, and comfortable. It was almost a Godsent that Super 8 cancelled us after reading their reviews. I loved our stay at Extended Stay. Thanks again for helping us out.

Stayed: August 2017, travelled with family
Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded 6 August 2017

Tom, thank you for choosing to stay at Extended Stay America - Syracuse - Dewitt. We are delighted you and your family loved our well-kept property and the service you received from Jim. I will be sure to share your compliments. Thanks again for being our guest, and we look forward to welcoming you all back soon.

Sincerely,
General Manager

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Reviewed 3 August 2017

This was a great stop for us overnite. wish we were staying longer to enjoy the facilities more. was nice to decompress there after driving all day. If you like a kitchenette and full fridge, this is the place. great hotel to have a long stay. especially with a pet. very friendly and accommodating. internet was good. staff was great.

  • Stayed: July 2017, travelled with family
    • Value
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Review collected in partnership with Extended Stay
Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded 4 August 2017

Deborah, thank you for choosing Extended Stay America - Syracuse - Dewitt for your overnight stay. We are delighted to know you thoroughly enjoyed your time with us and that our courteous associate and the facilities left you with a great impression. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip.

Sincerely,
General Manager

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Reviewed 30 July 2017

The staff were very pleasant but the hotel is in need of servicing or an upgrade. It's literally falling apart and there are cracks in the door jams large enough for a crowbar to fit. The breakfast in the morning is a nice ideal but there's nothing for you if you're gluten free and not a coffee drinker. There's no fitness center on site nor is there any affiliation with an outside gym.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Z4393BMphilipw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded 1 August 2017

Philip, thank you for your candid review. We apologize for not living up to your expectations and regret the inconvenience it caused. I will share your feedback with the appropriate team members in an effort to improve our service and facilities moving forward. We hope to have the opportunity to redeem ourselves on a future date.

Sincerely,
General Manager

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Reviewed 2 July 2017 via mobile

This large hotel features kitchette rooms which were large, spacious & clean. Bedding & amenities were comfortable & clean. The property & interior were very clean and had plenty of parking -

Despite asking for a non-smoking room, either it had been smoked in or has bad ventilation as it still had a smoke smell. Also, we had to wait more than 20 minutes at check-in for staff to return from a smoke break (as heard & smelled from the electrical room near the front desk).

Stayed: July 2017, travelled as a couple
Thank Holly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded 4 July 2017

Holly, I am delighted you loved so many aspects of our hotel and that overall you had a wonderful stay. However, I’m sorry for the delay you had with your check-in and the smoke smell that you encountered. I will share your concerns with my front office and housekeeping teams respectively, such that corrective actions are taken immediately. Thank you for the candid feedback, and we look forward to your return soon to Extended Stay America - Syracuse - Dewitt.

Sincerely,
General Manager 

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Additional Information about Extended Stay America - Syracuse - Dewitt

Address: 6630 Old Collamer Rd, East Syracuse, NY 13057-1204
Phone Number:
Region: United States > New York > Finger Lakes > East Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in East Syracuse
Price Range: $94 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Syracuse - Dewitt 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Extended Stay East Syracuse
East Syracuse Extended Stay

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