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Reviews (112)
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All reviewsgrab and goother hotelsinexpensive hotelfront desk staffgreat hotelrooms are largecarrier circlefull kitchenbusiness triphotel is locatedsyracusekitchenettemattress
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Reviewed August 13, 2017 via mobile

We absolutely loved the extended stay, we choose them over everybody.. love the kitchen in room, so convenient.. manager was awesome she's so personable will come back again. Clean and very comfortable.

Stayed: August 2017, travelled on business
Thank EricMindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded August 13, 2017

Eric, thank you for sharing your wonderful comments about Extended Stay America - Syracuse - Dewitt. We are delighted to read you loved the comfort of your clean room along with the kitchenette and had an amazing time here. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 10, 2017

I ended up staying here as we were looking on a weekend night when other basic hotels were up in price. How can you beat paying basically the same thing, while having a kitchenette and great staff? Laundry Room never hurts to have!

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank A109LFpetera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded October 13, 2017

Thank you for choosing to stay at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you also found us to be of a good value in the area. We appreciate your business and look forward to serving you again soon!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 5, 2017 via mobile

We originally booked at the Super 8 next door, but without notice the Super 8 cancelled our reservation. My DISABLED husband and I were left with nowhere to sleep after a 5 hour drive. The Extended Stay saved us. Jim at the front desk was amazing. This place is clean, safe, and comfortable. It was almost a Godsent that Super 8 cancelled us after reading their reviews. I loved our stay at Extended Stay. Thanks again for helping us out.

Stayed: August 2017, travelled with family
1  Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded August 6, 2017

Tom, thank you for choosing to stay at Extended Stay America - Syracuse - Dewitt. We are delighted you and your family loved our well-kept property and the service you received from Jim. I will be sure to share your compliments. Thanks again for being our guest, and we look forward to welcoming you all back soon.

Sincerely,
General Manager

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Reviewed August 3, 2017

This was a great stop for us overnite. wish we were staying longer to enjoy the facilities more. was nice to decompress there after driving all day. If you like a kitchenette and full fridge, this is the place. great hotel to have a long stay. especially with a pet. very friendly and accommodating. internet was good. staff was great.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded August 4, 2017

Deborah, thank you for choosing Extended Stay America - Syracuse - Dewitt for your overnight stay. We are delighted to know you thoroughly enjoyed your time with us and that our courteous associate and the facilities left you with a great impression. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip.

Sincerely,
General Manager

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Reviewed July 30, 2017

The staff were very pleasant but the hotel is in need of servicing or an upgrade. It's literally falling apart and there are cracks in the door jams large enough for a crowbar to fit. The breakfast in the morning is a nice ideal but there's nothing for you if you're gluten free and not a coffee drinker. There's no fitness center on site nor is there any affiliation with an outside gym.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Z4393BMphilipw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded August 1, 2017

Philip, thank you for your candid review. We apologize for not living up to your expectations and regret the inconvenience it caused. I will share your feedback with the appropriate team members in an effort to improve our service and facilities moving forward. We hope to have the opportunity to redeem ourselves on a future date.

Sincerely,
General Manager

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