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Reviews (114)
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All reviewsgrab and goother hotelsinexpensive hotelfront desk staffgreat hotelrooms are largecarrier circlefull kitchenbusiness triphotel is locatedsyracusekitchenettemattress
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16 - 21 of 114 reviews
Reviewed October 17, 2017

Nice people at the reception but.... The hotel is: dirty smelly no appliances unless you ask and when I did, the appliances were dirty. I had to leave the hotel after one night and leave to a different hotel The TV did not work well

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Q1011IZcaroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded October 18, 2017

Caroll, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 16, 2017

Lobby, stairwell and hallways were filthy. Room is old and dreary. Bathroom was very small and dirty. I would not come back to this hotel. The people that worked at the hotel were very nice though but not enough to make up for the housekeeping in the hotel.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank O4883MHlaurac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded October 16, 2017

We sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh accommodation is most important for us, but we are extremely sorry we fell short in making this happen for you. I have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 15, 2017

The hotel is a very good value and very helpful if you're looking to stay for more than a few days as it has a kitchen. It smelled a little musty, but the day was humid. The beds were a little uncomfortable but on par with other hotels in the same class. The front desk staff were extremely nice. My only issues were that I booked 2 king rooms and was given rooms with double beds, I was told they were out, which I didn't quite understand.

  • Stayed: October 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Hammerguy29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded October 16, 2017

Thank you for being our guest at Extended Stay America and for your review. We are pleased to know you were impressed not only with our courteous associates but also with the value we offer. However, we are sorry for the reservation issue you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We hope that the positive aspects of your stay will encourage you to choose us again in the future.

Sincerely,
Hotel Management

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Reviewed September 14, 2017

This is the second time to stay here. This time it was for five weeks. The room was unusually large. and comfortable. The staff was great and very friendly and helpful. Special thanks to Sheri. We plan on staying there every time in in the Syracuse area.

Room Tip: Largest rooms are corner rooms.
  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Fred O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded September 14, 2017

Fred, thank you for staying at Extended Stay America Once again. We appreciate you mentioning our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to welcoming you both back soon.

Sincerely,
General Manager

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Reviewed August 13, 2017 via mobile

We absolutely loved the extended stay, we choose them over everybody.. love the kitchen in room, so convenient.. manager was awesome she's so personable will come back again. Clean and very comfortable.

Stayed: August 2017, travelled on business
Thank EricMindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Syracuse - Dewitt, responded to this reviewResponded August 13, 2017

Eric, thank you for sharing your wonderful comments about Extended Stay America - Syracuse - Dewitt. We are delighted to read you loved the comfort of your clean room along with the kitchenette and had an amazing time here. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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