As a front desk associate for another Wyndham property, I cannot stress how amazing this hotel is. I could not find one thing that I did not love about this hotel. This was my second time at this hotel in the past few months and every time I come here, I am greeted by amazing front desk staff (Carol the first time, Larry this time). Larry gave us recommendations on Ellicottville restaurants, we decided to go to "The Barn", and we were very pleased with our food. The rooms are very clean and modernized. One thing I may recommend getting are updated televisions for the parlor rooms. But, the televisions worked with a great picture, the jacuzzi tub worked awesome, and it was all around a terrific stay. We left Carol and cookie cake with our appreciation for all that everyone does in the hotel.
When we were called for our followup stay, our phone didn't seem to be working (or we just didn't know how to use it!). Larry personally came up to our room to make sure our room was exceeding our satisfaction. That is the definition of hospitality customer service: Exceeding Expectations, and that is what everybody strives for in this hotel.
We will be back in June, and there is nowhere I would stay other than the Wingate.
Many Thanks and Warm Regards,
- Free Wifi
- Free Parking