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“Excellent quality food, great service ”
Review of Porto Ricco

Porto Ricco
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Ranked #4 of 105 Restaurants in Staines
Certificate of Excellence
Price range: US$8 - US$39
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Restaurant details
Dining options: Breakfast, Dinner, After-hours, Reservations
Description: A Brazilian Rodizio restaurant located near Staines High Street to sit approx 70 people. The Rodizio meats are served at your table by waiters carving from 14 different large sizzling skewers. These are served with hot sides and a gourmet salad bar the front, which you can have on their own or as part of the full rodizio experience. We serve breakfast, lunch and dinner but please refer to our opening hours before your visit. Seating is square wooden tables - it's recommended to book if you are a group larger than 6. In summer, you can sit outside the front window. There is full disabled access and toilet. Large groups welcomed. Venue hire also available.
Reviewed April 4, 2018 via mobile

I visited here with my fiancée after walking past it numerous times. Good decor, attentive polite staff, clean inside, free WiFi. They have a great Brazilian meat buffet which I have tried twice now. The choice of approx meats are served to you hot and fresh by the kitchen staff. The selection of meats were excellently flavoured and you can have as much as possibly want! I would come back again and recommend it to friends and family

Thank Alex_19751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 - 29 of 274 reviews

Reviewed March 24, 2018 via mobile

I was lured by extremely good reviews and left disappointed. I've been to several churrascarias around the world so perhaps had to high expectations.
Salad buffet is extremely poor and small. Not a good choice of salad, not a good choice of anything.
Meat was average, some pieces were tasty, others not good.
They seem to be understaffed. One friendly lady running around couldn't cope with everyone. Good deserts.
The biggest sin is that waiters do not offer cut to all with green stickers! They pass by and sometimes when called come to the table.

Thank Hanna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 21, 2018 via mobile

Have the people who have reviewed this place genuinely been there? Sold on this place by the interesting concept and good reviews, left incredibly disappointed by the entire experience!

Unlimited sides they said, what you get is skinny chips in a dish on a hot plate for hours, rice that has almost returned to its original state it has dried out that much, it’s nice if you like your rice crunchy rather than fluffy! Some sort of bean offering I think was another option, although this would be best used to help the current pot hole crisis, the pot washer will do well to remove this concrete texture from the dish let alone clean it. There was also a stew which was the only flavoursome dish in the place!

The never ending meat then kept coming, which was either full of salt, dry or burnt and the only condiments being a cheap hot sauce that looked like it had been there years and a revolting tasting ketchup, neither which could rescue the food.

£52 for 2 meals, a bottle of beer and a coke, this wasn’t even worth half that. Take my advice and save yourself a visit, if you like a lot of meat, just go down to the local pub for a sausage fest on a Friday night, just as terrible but there might be a tidy sort behind the bar

Thank foodlover1097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernandokt1, Manager at Porto Ricco, responded to this reviewResponded March 24, 2018

Thanks for your thorough, and very first review at Trip advisor.
We rarely see such a dismatch between our commitment to always deliver quality food and customer dissatisfaction.
The food is cooked in a Brazilian style and has been appreciated by thousands of people each month. I would have appreciated if you had passed on your comments to us directly at the time so that we could have made your experience better.
We are always happy to hear back from our customers at the time of their experiences, rather than they post a damaging review without talking to management.

Regsrds

Fernando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 2, 2018 via mobile

Just got back from Ricco's and had a lovely meal, all you can eat meat and salad. The food came promptly and kept coming. All the food was fresh and well cooked and have a variety of meats and flavours. Very satisfied and great value too. I will be back, thank you Ricco's

Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 27, 2018

We dined here as a group of four. We had read the positive reviews before visiting but were left very disappointed after our experience here. The restaurant is very shabby, like a cafe. The cocktails are so weak. The salad cart, very unappetising, croutons/dry coleslaw/black beans. The actual meat served was very bad, dry. All of the beef was under cooked, blood everywhere :( The cost of the meal most upsetting of all and service charge applied without choice. Had to question items on there that we had not consumed - beware of this! They were removed once we pointed them out. Overpriced is an understatement. We won’t be returning.

1  Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernandokt1, Manager at Porto Ricco, responded to this reviewResponded March 1, 2018

Hello Joanne,
Thanks for taking your time in writing your review. We respect your opinion.

To help us, it would be useful to point out which day did you visit us. We are unhappy that your dinning experience didn’t meet your expectations.
We thrive through a combination of good service and quality.
It would have also been beneficial, if you had point it out at the time, so we could address them resulting in you and your party being happy. Our aim is to everyone to leave happy, experiencing a true Brazilian steak house.

Regards,
Fernando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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