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“in a poor state of repair”

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Days Inn Henrietta/Rochester Area
Ranked #16 of 16 Hotels in Henrietta
cornwall England
1 review
“in a poor state of repair”
Reviewed 25 September 2011

Our first room was very dirty and the bin in the bathroom still had the last persons rubbish in it.
The bed did not look as if it was made for new guest and had lots of big cobwebs all over the ceiling.The next room we got buy with but the bathroom was in poor repair and dirty and my wife would not walk on the carpet bare foot,we also felt quite unsafe walking back to our room.glad we only were there for one night.Would not go back.
Bateman ,England.

Room Tip: Travel lodge Batavia was such a nice hotel, nice staf and cheep
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank george418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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595 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Towson, Maryland
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 September 2011

We stayed here as we were visiting overnight. My wife is in a friend's wedding and it fit the bill for being in a pinch. Not a romantic hotel room, just average. Everything in the room was obviously older and could have used replacing.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abeelcrystal, Manager at Days Inn Henrietta/Rochester Area, responded to this review, 21 September 2011
I would like to thank you for taking the time to write about your experience at the Days Inn Rochester. Feedback such as yours helps us to continue to provide excellent service to all our guests. We hope that if your ever in the need of accomodations in the area in the future that you would consider letting us accomodate you. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 September 2011

Staff was extremely friendly and helpful. The breakfast was grade A+. All the usual continental fare, plus waffles and scrambled eggs and sausage! No bed bugs. Clean and a fairly comfortable bed. Rooms are small, but have toiletries, dryer, iron & board, coffee and a well working AC unit. However, our room security lock was broken and the decor is in some serious need of redoing. Small bathroom. Had a quiet nights stay and a good sleep. Not the Ritz by any means... but inexpensive and worth the stay.

Room Tip: Pick a room off of the street.
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank LisaInVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abeelcrystal, Manager at Days Inn Henrietta/Rochester Area, responded to this review, 21 September 2011
I would like to take the time to thank you for writing about your stay at the Days Inn Rochester. Feedback such as your helps us in continuing to provide outsttanding customer seervice to all our guests. I am pleased to hear that your stay was a pleasant one and hope to have the opportunity to accomodate you in the future.
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Toronto, Canada
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 August 2011

Upon arrival the girl at the front desk was friendly and accomodating. The room was pretty clean and comfortable although on the small side. The king size bed was comfortable but should have had king size pillows, not the small ones provided. The room contained all the usual extras, shampoo and hair dryer and such, and had a pretty good mini buffet breakfast. There was a disturbing incident. We had checked in around 2:30 and then went out with friends and did not return until 1am. Upon entering the room the lights were on and there was a lady's hair clip on the floor inside the door. We checked the room and everything seemed to be there but it kind of freaked us out. Upon checking at the desk the next morning, they too were stumped, the only thing they could think of was that housekeeping was in the room after we left in the afternoon. They admitted that made no sense but they couldn't offer any other explanation. So it remains a mystery. Because of that we don't think we would stay there again.

Room Tip: Ok for an overnight stay but not for any longer.
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  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Maggiet1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abeelcrystal, Manager at Days Inn Henrietta/Rochester Area, responded to this review, 21 September 2011
I am pleased to hear that your recent stay at the Days Inn Rochester was a pleasant one.Feedback such as yours helps us to continue to provide excellent service to all our guests. I hope that in the future we again have the opportunity to provide you with a comfortable place to stay.
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Buffalo, New York
1 review
Reviewed 29 July 2011

asked to look at two rooms before checking in, easy decision to not stay at this run down hotel ..they were good about not charging for canceling no argument from them ..think they know it needs some serious updates and cleaning..walked across the street to the red roof (upgrade compared to this place)

Stayed July 2011, travelled on business
Helpful?
Thank pmc1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abeelcrystal, Manager at Days Inn Henrietta/Rochester Area, responded to this review, 21 September 2011
I am sorry to hear that your recent experience at the Days Inn Rochester was anything less than perfect. Feedback such as your allows us to address and correct any and all issues to make staying with us a pleasurable experiece. We would love another opportunity to accomodate you in the future. Thank You.
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US
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 July 2011

The hotel and staff itself were alright. Took awhile to check out as no one was at the front desk - we could hear her talking on the phone in the office area (personnel call). The check in person was really nice though. The breakfast was free - it's your normal free breakfast food. The room was clean, but needed upgrading. The shower/tub needs to be resurfaced. One of the lights in the room didn't have a light bulb, there were only 2 cups and there were 3 of us (usually there are at least 4 cups in a room that has 2 beds). The restaurant (country nightclub) that is attached to the hotel is very loud into the morning hours so its hard to sleep. The food is just okay, but they messed up our order and the mashed potatoes tasted like old seafood smells.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jhd28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abeelcrystal, Manager at Days Inn Henrietta/Rochester Area, responded to this review, 21 September 2011
I am very sorry to hear that your recent experience at the Days Inn Rochester were anything less than perfect. Feedback such as your helps us to continue to ensuring that every guest has a pleasurable experience with us. I hope that in the future you will give us another opportunity to accomodate you. Thank You.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
canada
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 July 2011

We stayed here July 15th. Got the room as a travelocity mystery hotel 2* paying $50. I will not use that service again and go return to Priceline/Hotwire. After discovering that it was the Days Inn and reading the reviews I was concerned. Check-in was fine although one of the clerks was on the phone with an unhappy client who was screaming at her. She eventually hung up on the customer-not a good sign. We had booked for an adult & child and I was not impressed when I got to the room and found only a double bed. After what I witnessed at check in I decided it was not worth complaining. My son is only 13 so we made do. This room was the smallest hotel room I can remember having. The good thing was that sheets appeared clean and the bathroom was passable. Breakfast the next morning was fine, nothing special but OK. We spent a total of 10 hours here and it was long enough. It served its purpose and was not as bad as it could have been. However, I would never go back to this hotel.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 506canuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Days Inn Henrietta/Rochester Area

Property: Days Inn Henrietta/Rochester Area
Address: 4853 W Henrietta Rd, Route 15, Henrietta, NY 14467-9303
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #16 of 16 Hotels in Henrietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Henrietta/Rochester Area 2*
Number of rooms: 100
Reservation Options:
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Also Known As:
Days Inn Rochester Thruway/Henrietta Hotel Henrietta
Rochester Thruway Days Inn
Henrietta Days Inn

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