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All reviewsnon italiansitalian touristsentertainment staffitalian foodmadagascar tourmain islandindian oceanwhale sharksbeautiful hotelbeacheszonelanguagewifiexcursionslemursbravodiving
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Reviewed July 17, 2017

As with previous reviews, this resort ONLY caters for Italians. That said, the rooms are nice with the upgraded bathrooms a bonus. The rest of the décor and colour scheme needs a drastic refurb! The rooms and surrounds are always clean. The beds and pillows really weren't the most comfortable Ive experienced on holiday!
Their is a large variety of food but mostly variations of Italian dishes - nothing local. As with previous reviews, it is crazy to pay for bottled water at an all inclusive resort. The choice of drinks is very limited on all inclusive and all served in tiny disposable cups. No ice seems to be available for cooldrinks and no options (apart from water) like diet coke, is available. No drinks are offered around the pool or beaches so one is forced to walk to one of two bars.
The staff are all exceptional - too many to name - Youri at the bar was great and most of the waiters were really good. The dive centre is really organised and communicate quite well in English for snorkelling trips. The excursions from the hotel are exceptionally well organised with knowledgable staff that are keen to help and share information. The prices are quite steep but definitely worth it. The beaches are clean and the sea clean and clear. The weather in July was perfect - hot with little humidity and no rain. The lemurs on the property were a huge hit and we fed them bananas every day. The shows and evening entertainment was really good - except not a word of english. Its a pity as other nationalities really feel like outcasts and children and teenagers can't participate in any of the entertainment due to the lack of english and other languages being spoken. Even the forms at reception are totally Italian and the notices in the rooms and resort are all Italian. This resort would really rate a 5 if it catered for International visitors of all kinds.

Room Tip: Both garden view and beach view rooms are nice. Rooms in the 100's may be very noisy, 300's are probably the safest!
  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 18, 2017

We spent a full week during our Honeymoon in June 2017.

At first glance this resort seems to be the ultimate beach side destination in Madagascar. However, unless you are from Italy and represent a specific segment of the Italian society your overall impression will not be that straightforward.

Here is why:

- great location (probably nothing compares on the island)
- meticulously and professionally maintained facilities
- wide variety of services to choose from
- great SCUBA team (different company)
- decent quality food

- zero local content: this place is a 100% Italian with no intention to integrate local elements into the design, menu or general atmosphere of the resort (e.g. the main entrance to the resort has in Italian style high-end fashion shop; pasta and pizza are the backbone of the menu).
- very limited language skill of the staff: of the entire Italian staff we interacted with only a single person spoke English. Most of them were confused when I greeted them with "hello" instead of "bongiorno" and their general reaction was not very friendly after I asked them the classic "English, please?".
- entertainment and animation only targeted towards Italians: professional animators are organizing events all day long and they are animating the crowd with microphones. However, not a single word is spoken any other language than Italian so unless you speak it you will have no idea what is going on;
- Walls of the rooms are very thin, you can hear the footsteps of your neighbors
- Excursions and trips are organised in the resort are overpriced, at least 30% vs the most expensive offer form outside providers

Advice for guests:

- Get the rooms facing the ocean in the blocks away from the noise (blocks 300 or 400)
- Use external service providers for trips and excursions (they are much cheeper, still good quality and they speak English).

Feedback to management:

- either rethink your offer to make it more inclusive for non-Italians or highlight the national element in you promotional material so that they can choose more welcoming resorts
- integrate more permanent Malagasy content into the atmosphere beyond the wacky local bands occasionally invited to entertain the night or the cheesy greeting dance you make the cleaning staff do when new guests arrive
- clarify what type of people you want to attract: is it the young party animals, the Honeymoon couples or the families with young children? Based on your marketing efforts it's all off them which is a bit ridiculous (e.g. videos depicting people doing shots and jumping in the pool from the roof followed by scenes with kids playing blissfully in the same pool).

Overall, good stay but we felt like second class guests vs the Italians, and we were missing the Malagasy character to which we got used to during some of the other (also quality) resorts we stayed in on the mainland.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
11  Thank Robert_Molnar87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 11, 2017

What a stunning location, you certainly don't go hungry, the entertainment was excellent and the young people who provide it did a brilliant job! Staff are friendly and helpful. Luckily the rooms are being upgraded as they are not really on a par with a 4 star resort, certainly the bathrooms are not great at all. The beautiful beaches and warm sea along with a good total package, make up for the rooms but we look forward to seeing the improvements. The only drawback is that the resort, is probably 95%+ Italian. The information card in the rooms, the information boards about the excursions and the Pily Pily restaurant, the forms you fill in at reception on arrival, all in Italian. The wonderful shows that are presented every evening in the theatre on site are great, but if you don't understand Italian, the spoken bits will be lost to you. Many South African's visit the resort and yet on New Year's eve there was a toast at midnight (Andilana time), at 1 am (Madagascar time) and at 3 am (Italian time). What happened to 2 am - South African time?

We were a party of 9 people - 2 families and we all agreed that as this resort is not in Italy, we expect English to be more prevalent as guests feel left out when they have no idea what is being said. The Andilana Website it stunning and all in English – there is no warning to prospective guests that if you don’t speak Italian, you will feel left out! Andilana Management, surely you would like all your guests to feel totally included?

However, even with the problem of so much Italian, it is still an excellent value for money holiday which we hope to have again in the not too distant future.

Room Tip: Sea facing rooms, upstairs and further away from reception and the pool are the best
  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
9  Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 11, 2017

This hotel has the reputation of being the best in the country, which may be the case. It is certainly comfortable, with an excellent beach and peaceful, scenic setting. For us the highlight was the lemurs living free in the garden. Offer a banana from the buffet and they will climb down from their tree and sit on your shoulders. Many places in Madagascar you have to pay park entry fees for this experience -- at this hotel you can do it on your own time, every day, for free. Another highlight is the Pily Pily restaurant, perched upon a small islet with stunning views all around. We had lunch there every day.
Non-Italians should be aware that the hotel is Italian-owned and caters mainly to Italian tourists. Everyone will speak to you in Italian, beach touts included. Not surprisingly, the pasta at the buffet is better than one usually gets at all-inclusives.
Our only complaint was the evening entertainment programs. They are really terrible even for one who understands Italian; all imported performers from Italy with zero local cultural content. One night they did have a local band playing traditional music in the lobby for a small number of passersby -- why do the entertainment programs not feature such local talent instead of third-rate Italian kids having an exotic working vacation?

  • Stayed: December 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
5  Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 7, 2017 via mobile

I went there in 2012. I loved it!
Beautiful hotel, awesome beach, outstanding water!
Scuba diving and snorkeling are a must do!
Hotel was cleaned and with a lot of beautiful animals
Totally worth it!
Food was really good too

Stayed: January 2017
1  Thank Valentina Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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