I have lots to say about this place, but will try to keep it on point. I have stayed here several times over the past 10 years as I have family living in the area. I have never had a bad stay, but then again, I haven’t had a good stay either.
The pros are that the property is in a nice secluded location with lovely views of the mountains and it is very quiet and peaceful, plus they are pet friendly. The bed was comfy and the linens were clean. The hotel is within walking distance to a couple of restaurants. Those are about the only pros going for this place that could do SO MUCH MORE with this property.
Now for the cons which are many. First of all, I will advise you NOT to book through a third party such as Expedia, Travelocity, etc. as I did because if you have to cancel or change the reservation, not only will you incur a change fee, the hotel staff is baffled on how to handle such a request. It took me more than 3 phone calls to get credit for checking out one day early because the front desk clerk claimed she didn’t know how to process a credit. If true, this is totally inexcusable.
As for the room, ah, where to begin. The a/c was controlled by a wall unit, but whatever temperature you set it at, it didn’t make a difference in cooling the room, it stayed at the same temperature. The room itself needed MAJOR remodeling. There had been some type of repair done to the wall between the bed and the bathroom that was just left with the primer (white) paint coat without painting over the damaged wall area in the darker wall paint color. Why would maintenance/management leave the wall looking like that? I wish I had taken a picture to post. The bathroom was okay, but the water continuously leaked in the tub. Obviously, the room had not been checked prior to checking in a new guest or after the last guest as there were a few dead insect bodies under the bathroom sink. The place must not have been dusted in months if not years as there was a substantial amount of dust on the bottom footing of the dresser as well as a musty smell when you first walked in. As far as the few room amenities offered, such as plastic cups, had not been restocked when I checked in. Gordon Ramsey would have been in his glory critiquing this room for Hotel Hell if he had visited.
Wi-Fi was fast when it worked, but it didn’t work on two of the days I was there.
Daily housekeeping was lacking. On day two, the only thing done was towel replacement and the beds were made up. No vacuuming (very noticeable when one has a pet) done or plastic cup replacements. Day three, I had to request that housekeeping vacuum the carpet and replace the cups. Day four, I had to do the same.
Breakfast had been a tad bit upgraded since the last time I visited several years ago. Items now included a waffle maker, English muffins, bagels and bread for toasting. Previously, only doughnuts were available for breakfast.
It is apparent to me that the management of this hotel has not trained the staff and could also use some hotel management classes as this place needs some serious help.
The ONLY reason I would EVER stay here again is because I was traveling with my pet and it was the ONLY option available.
- Official Description (provided by the hotel):
- TRAVELING MORE OFTEN IS IMPORTANT FOR YOUR HEALTH AND HAPPINESS!!!!! Hornell Econo Lodge is located directly off I-86 over looking the small quaint town. It's nestled in a quiet secluded area with a beautiful scenic overlook. We offer outdoor PET FRIENDLY rooms that you may drive right up to, or you may prefer our two story balcony rooms to enjoy our view. If you rather an indoor Corridor, well we offer that as well! Our townhouses and suites are fully furnished and include all the amenities offered. Each room is spacious with microwaves/ fridge, table and seating for two, full sized beds or upgrade to king.(our king room Offers a wonderful writing/work space, great for those traveling on business or maybe just a getaway for rest/relaxation). Faxing and printing available as we are open 24 hours. All rooms have HIGH SPEED INTERNET streaming through them and include HBO. We have partnered with many area restaurants and lounges; they are offering discounted items on their menu as well as specials. JUST SHOW YOUR ECONO LODGE ROOM KEY! We have just updated our rooms with New Beds and New Flat Screen televisions. We have also, partnered up with the Hornell YMCA. The YMCA have given us some passes to their facility for 2 years, We are allowed to use there facility and many amenities that they offer. Come stay with us and check out the new updated rooms that we have and also the YMCA. ... more less
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- Also Known As:
- Hornell Econo Lodge