When we entered our room it had a pungent, chemical smell which reminded me of wasp spray. The entryway rug was dark with a faded pattern which made me wonder how many stains it was hiding. Overall dark and musty feeling. I complained about the odor, specifically asking whether the room had been sprayed for bugs as I was worried about breathing the air for a full night. The young woman who was helping out at the desk was very friendly and helped me figure out how to open the windows (not straightforward) to help air out the rooms, but the more I thought I about it the more I got angry that I was placed in this room at all. I asked about changing rooms but she explained that all the rooms with double beds were now taken. Despite the open windows the smell did not improve and I mentioned the problem again in the morning to a different person at the desk. She explained that they'd been having trouble with that room for the last several weeks and had sprayed something which was supposed to cancel out all odors. That made me even angrier. All they had to do was enter the room to discover that the spray didn't work ,and ultimately it's their job to find the source of the smell rather than just try to mask it with other smells. I suspect my family and I had been bombarded with a host of attempted chemical fixes. The young woman the night before had explained that when dogs stay in the room the housekeeper spreads a powder on the carpet and perhaps I was smelling that. So I'm thinking, odor killer, flea killer - what was it? Yuck. Had the woman simply apologized I would have felt better. What would have been a better indication of service and commitment to quality would have been an apology and the offer of a a discount for giving us a room that they acknowledged had problems. If I return to the area I will definitely try out another place. The other takeaway message for me is to avoid dog-friendly motels on the assumption that they are more likely to be treated with flea powder and other chemical sprays.
- Official Description (provided by the hotel):
- Small older quaint motel, non chain, woman owned. Trying to modernize by bringing wifi to every guest room. A hidden gem in the Ithaca area. None smoking in all guest rooms since 1998. We allow dogs in most rooms. Only open April thru December. ... more less
- Also Known As:
- Grayhaven Hotel Ithaca