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All reviews shuttle service liquor store shopping plaza shuttle bus outdoor pool would stay here again room was spacious bagels visiting cornell easy access free breakfast ithaca area ithaca ny fireplace supermarket university convenience
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Reviewed July 16, 2016

This was a typical motel. Nothing special. Rooms were clean and comfortable. View of the parking lot. Breakfast was fine. Location was in a strip mall. Free shuttle service and pick up to Cornell was terrific and nice surprise.

Date of stay: June 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank teachertraveler28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this reviewResponded July 18, 2016

Dear teachertraveler28,
Thanks for your review. Although we may fit the definition of a motel, I think that you will agree that our services and accommodations put us a cut above other motels. We are extremely pleased that you felt the shuttle was a nice surprise for you.

We hope to see you again in the future!
Best,
Jim McMann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 15, 2016

Everything is falling apart in the rooms-cleanliness is awful; breakfast is awful. Rooms are totally outdated. Quality is very poor. I would definitely not recommend this hotel. There are so many other hotels in the area for the same rate with much better quality--La Tourelle is awesome and pet friendly!

Date of stay: July 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Botto, Kimberly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 8, 2016

Rooms were not cleaned properly, or at all, unless multiple reminders were given to the staff. The refrigerator contained leftover food items from previous guest. When we arrived back from the grandson's wedding we discovered that a shopping bag full of my elderly mother's clean "Depends" adult diapers was disposed of leaving her empty handed when the stores were all closing. The electrical outlet was loose and falling out of the wall. The bathroom faucet lever was very loose, difficult to control and leaked water on the counter top when operated. Beds were too soft and the pillows were way too thick giving me a sore neck.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Clifford D. W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this reviewResponded July 15, 2016

Dear Clifford,
On behalf of the Best Western University Inn, we wanted to express our apologies about your recent stay. There is no excuse for us throwing our personal belongings from our guests. We actually printed this review and was talked about at our housekeeping meeting. Please be assured that we will be paying closer attention to the rooms in the future and we appreciated all comments, good or bad.
Sincerely,
Jim McMann

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Reviewed June 30, 2016

The hotel was average and comfortable! It had a good breakfast that ends at 10:00a.m.i was able to extend my stay by one day with no problem! The layout of the property is a little different if you do not mind walking a little!

Date of stay: June 2016
Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this reviewResponded July 5, 2016

Patricia,
Thanks for staying with us last week! The property is unique is it in the shape of a T. However, the layout is an advantage as guests can get their car through a number of entranceways. I'm glad you enjoyed our breakfast and that you were able to extend your stay. We hope to see you again in the future.
Best,
Jim McMann

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Reviewed June 30, 2016

The location to Cornell University and downtown Ithaca was excellent - very little traffic congestion. Grocery store, Collegetown Bagel and Chinese restaurant was walking distance. Hotel room was clean and staff very polite. Would recommend.

Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Paula M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best47958, Director of Sales at Best Western University Inn, responded to this reviewResponded July 5, 2016

Paula,
Thanks for taking a moment and tell us about your stay with. We are quite lucky with our proximity to Cornell and yet only 1 mile from downtown. Our guests love the quiet, but appreciate that stores and restaurants are only minutes away. We hope to see you again in the future!
Kind regards,
Jim McMann

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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