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“Poor Service, Lack of commitment”

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Holiday Inn Express At JFK
Ranked #11 of 30 Hotels in Jamaica
Coimbatore, India
Level 6 Contributor
103 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Poor Service, Lack of commitment”
Reviewed 18 February 2012

I chose this place particularly because I was transiting and had to stay close to JFL airport. I had to check in early morning and had personally called reservations accordingly. The morning I turn up after a long red-eye flight and they deny a room and ask me to wait until 12 pm to get a room. Only on asking to see the manager and the global reservations team, they accomodated me.
Rooms are just barely ok, breakfast is ok. The staff definitely need training in customer service.
The shuttle pick up and drop is great and helpful.

  • Stayed January 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank nvenky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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877 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
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  • Chinese (Simplified) first
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English first
London
Level 5 Contributor
65 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 12 February 2012

It's an airport hotel in the medium price range. It does what it promises.

I was between flights, and wouldn't dream of staying here under any other circumstances - not to be taken as a negative criticism, because the hotel operates perfectly well within that very specific niche of providing overnight accommodation to people who really don't want to be there. Not so cheap at $130 after taxes (YMMV), but you get transport and breakfast thrown in!

Airport pick-up from the ground transportation centre at JFK (Federal Circle) worked very well, and the drive to the hotel is only a few minutes. The morning return to the airport was well handled, taking guests to the appropriate terminals.

My room was large, scrupulously clean, just a bit dated and drab in browns and beige. The bathroom was clean and water pressure fine. Coffee machine and flat-screenTV AND free internet (European hotels take note!)

Self-service breakfast is free and available from 6 a.m. I can't understand people who are sniffy about the HIX breakfasts, but then I'm a bread and coffee breakfaster: this one had bread, toast, yoghurts, frut eggs and juice, as well as cereals, milk, coffee and tea. Even the mass-produced omlettes we used to get as in-flight breakfasts. AND a pancake machine I didn't dare try.

  • Stayed February 2012, travelled solo
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Helpful?
2 Thank SwissFella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 February 2012

Spent the one night when first arriving from Melbourne (Australia). It was late November and the reception staff were busy but very attentive and assisted in any way they could. It was lovely to receive a little Christmas package as we are members of the hotel group. The rooms were comfortable and the shuttle at the airport was efficient. The breakfast is NOT grand, but was welcome on our first morning in the US.

  • Stayed November 2011, travelled with family
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Helpful?
1 Thank MSmith22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire, England
Level 6 Contributor
286 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 27 January 2012

Echoing previous reviews, this place does the job if you're looking for a night at JFK before or after a flight. It's in a pretty poor area but it doesn't really matter because you're only there to sleep. Shuttle worked efficiently both out and back and there was the usual breakfast buffet.

Would stay again for a layover.

  • Stayed January 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank UKcritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 6 Contributor
134 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 23 January 2012

Airport hotels are rather sad places. Everyone is in transit - nobody really wants to be there. No one says "Oh Great - we will stay at the airport hotel!" You do it as you have to. This hotel fares a little better. There is a shuttle that comes to collect you at the draughtiest coldest part of the drop offs from the train that goes around the airport but which drops you back to your Terminal once an hour. Be warned. I could have done without the Gospel station and exhortations to avoid sin blasting out of the radio at 6.00am. Heaven may have been for sale but it was hell having to listen.

This hotel has to be in the ugliest location this side of a factory estate. There is no restaurant, no bar, but they will direct you to the hotel down the street to find one. As airport flophouses go I have been in worse. Candidly it is nothing special but it is spotlessly clean and the rooms are perfectly adequate for an overnight stay. The staff on the front desk are lovely and frankly the noise is not bad considering that there is a major airport and a very busy road and the School Bus depot next door.

I rested well, showered and was restored to continue my trip on the morning flight to London. It did the job but it is not fancy and a bit on the barebone side. I think that I would prefer not to have to walk three or four blocks to get a drink or anything to eat and would weigh up the price before booking there again - but it did and I woud return as it really is no less depressing than any of the other airport extablishments

  • Stayed January 2012, travelled solo
    • Value
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Helpful?
Thank PAULWOODS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level 6 Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 19 January 2012

I had a stopover in NYC and wanted to stay close to JFK and enjoy free breakfast and free shuttle and free internet. The staff wasn't as friendly as expected. They rather looked like they didn't want to be bothered. The building is dated and the trip up to the rooms with luggage is confusing. The lobby elevator only goes one flight down and then you have to walk over to another elevator to go up to your room. I had to carry my luggage on my own and it wasn't exactly fun to switch elevators like this. The room was small , but ok. Breakfast was not bad , but the breakfast room wasn't that appealing. I was surprised with the rudeness of the person responsible for the breakfast setup as she literaly said a big, fat NO as I politely asked her for a cup of coffee at 5 in the morning. I wont stay there anymore.

  • Stayed January 2012, travelled solo
    • Value
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Helpful?
Thank PatySalto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moelln, Germany
Level 6 Contributor
140 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 13 January 2012

Standard hotel within very short distance to JFK. Hotel shuttle needs 5 minutes. Rooms relatively small but clean and absolutely sufficient for a good sleep between connecting flights. Friendly staff. Standard Holiday Inn Express breakfast. If you are hungy you should be careful: There are no restaurants next door.

  • Stayed January 2012, travelled as a couple
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Helpful?
Thank Hans K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express At JFK

Property: Holiday Inn Express At JFK
Address: 15370 S Conduit Ave, Jamaica, NY 11434-4237
Phone Number:
Region: United States > New York > Queens > Jamaica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 30 Hotels in Jamaica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express At JFK 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
We offer a free 24hr shuttle to and from JFK ONLY... to get to the Hotel from the JFK, take the AirTrain to Federal Circle and call the hotel... the shuttle departs every hour on top of the hour. 'Stay Smart' the Holiday Inn Express Kennedy Airport hotel located just 1/2 mile from JFK Airport and 40 minutes to Laguardia Airport. Take the AirTrain at JFK to the local subway into Manhattan and see historical landmarks such as the Statue of Liberty, Times Square and many popular sites. Visit Belmont Stakes & the Aqueduct for Horse Racing, Mets Citi Field, Yankee Stadium to watch a baseball game, Arthur Ashe Tennis Stadium to watch the US Open Tennis Tournament, or engage in the NYC Marathon, 5 Borough Bike Tour, and many other activities. Rather relax indoors? Holiday Inn Express JFK Airport hotel offers 129 guest rooms with deluxe furniture, 32 inch flat screen televisions with 4 HBOs, 2 ESPNs, several news channels, Cartoon Network for the kids, and many other channels to watch your favorite program. Jump start your morning with our free "Express Start" hot breakfast or take our breakfast with you in our 'To-Go' bag. Don't forget to take advantage of our 24 hour business center with 2 computers and a wireless printer, or log onto to our free high-speed wireless Internet network from anywhere in the hotel. ... more   less 
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Also Known As:
Holiday Inn Express At Jfk Hotel Jamaica
Holiday Inn Jamaica
Holiday Inn Express Jfk
Holiday Inn Express Jamaica
Holiday Inn Express At JFK Jamaica, New York

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