We were only in town for the night for a wedding. We looked around online and at some other hotel options upon arriving in Lake George before walking into the lobby of this Best Western. The price was similar to other mid-range hotel options in town but it was the customer service that influenced our decision. In a time when customer service is either over the top and canned or completely non-existent, Bud offered kindness and warmth in an unaffected way. This makes a difference. He worked with us to find a nice room that fit what we were looking for and our budget. He went out of his way to listen to what we were looking for and responded appropriately as opposed to just giving whatever was available. We loved the room he gave us. It was clean, large, and homey. Above all, Bud was personable, courteous and professional.
I often travel for work and am always on the lookout for a reasonably priced place that is comfortable and relaxing. The experience we had with Bud at the Best Western in Lake George inspired me to sign up for their rewards program and I will be staying in a Best Western every time I travel for work now; no exaggeration. Thanks Bud for the great experience.More
- Free Wifi
- Free Parking