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All reviews white lion grand hotel lake view lookout cafe through groupon winter carnival william henry outdoor bar the location is perfect off season thursday night million dollar beach walking distance to everything sitting area labor day coffee maker stay in lake george
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Reviewed December 30, 2017

Went to the annual Lake George Village light up. Decided to stay the night so booked a room at Fort William Henry. This was our first time staying here and from its reputation, I was a bit surprised. Nice place, nice people but our room was not in the main building and wasn't connected by a cover so if it was raining, you'd get wet. The room was a bit outdated and in need of refurbishing in my mind. The door wouldn't close so you had to push it to be sure it would secure. The light switches were not built in but exposed, something I wouldn't have expected from this sort of hotel. We had a room with two beds, one of them had dirt smudge mark (could have been something else) on its sheet. You'd think that something like this would have been checked and replaced. It wasn't horrible, just some items that were more annoying I'd say. The check in was fine, restaurants were nice. I wouldn't want to stop somebody from staying there but just keep in mind these things when there. Since we stayed off season, the price was low but if we were paying normal rate, I'd have surely made mention to the management.

Room Tip: Ask to face the backside so you get a nice view of the lake.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Todd_Michon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded January 4, 2018

Dear Todd_Michon,
Let me start by thanking you for commenting on our hotel, in regards to your recent visit. Your feedback is very much appreciated and we use this information to improve. Our goal is to create a great experience for each of our guests. We learn from every comment.
The housekeeping and maintenance staff undergoes extensive training to make sure your Hotel experience is a positive, memorable one. It appears they failed to meet this criterion. I will certainly go over your comments with the Head Housekeeper and our Room Inspector.
It was a pleasure having you as our guest. We hope you will reconsider your decision and give our property another chance. If we can be of assistance in the future, don't hesitate to contact us at 1800-234-0265. Again, thank you for this useful feedback!
Sincerely,
Sam Luciano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2017

on Dec. 22 - 24 we were there for a weekend family gathering as a family group of about 40 couples & about 50 children (ages 1 to 15 years), each & everyone loved the stay, the hotel is beautiful,comfortable, spacious, very nice & clean, the fresh brewed coffee every morning is so great, wow i can still smell it
we had the conference center for 2.5 days where we gathered, had our meals, prayed & danced,
couldn't have done a better choice, the management & staff are the nicest people in lake George, we cant wait to go back!!!
people this is the place you wanna be!!!!

Room Tip: they have a great website, very easy to choose rooms
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank feteritzik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded December 29, 2017

Dear feteritzik,
Thank you so much for the review of our hotel. I would like to thank you for the accolades.
Our staff strives daily to deliver a product that exceeds our guests’ expectations. I will be delighted to share your review with our Management Team at our weekly meeting.
It is always a delight to have our guests become not only return guests, but Ambassadors for our hotel.
We certainly look forward to hosting you again.
Thank you so much for the praise! It was our pleasure to serve you.
Sincerely,
Sam Luciano
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 21, 2017 via mobile

We researched this hotel for a fun get away with friends. We have never been in Lake George before and researched hotels. We pick this hotel on recommendations from Trip Advisor and were so pleased. The location was great, the rooms were perfect and the staff could not have been better. Stay there again in a heartbeat. ENJOY

Stayed: October 2017, travelled with friends
1  Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded December 23, 2017

Dear Mary S
Thanks so much for your kind comments. I'm so glad that you and your friends enjoyed your stay. We have lot's of activities this winter, including our Polar Ice Bar, as well as the Winter Carnival.
We look forward to return visit.
Sincerely,
Sam Luciano
General Manager

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Reviewed December 18, 2017

From check in to check out everything was excellent. John and Kristyn at the front desk were amazing and their customer service was spot on. They were knowledgeable about the area and always smiling! Rooms were very spacious, clean and up to date. Breakfast in the morning at the White Lion also didn’t disappoint. Our meals were served hot, good home tasting meal and our waitress was also delightful. We visited with two other couples and although this is typically the off season the staff was right on. Can’t wait to go back again!

Room Tip: Choose a room with a Lake view
Stayed: December 2017, travelled as a couple
Thank Lynne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded December 22, 2017

Dear Lynne C,
Thank you so much for sharing your experience at our hotel with other Trip Advisor traveler’s. I am delighted to hear how much you enjoyed your stay with us.
Your comments are a true indication of how our staff strives every day to make our guests’ experience a positive, memorable one. I will be delighted to pass along your praise to Christy, Isabel and Kristyn.
It was a pleasure having you as our guest. We look forward to your return visit.
Again, thank you for the positive feedback.


Sincerely,
Sam Luciano
General Manager


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Reviewed November 21, 2017

I stayed at the hotel back in May for a family friend's wedding. The view from the room was great and the room itself was clean and had a lot of room. The location of the hotel is also great as all of the downtown area is within walking distance. The wedding itself was also at the hotel and they did a great job. The bartenders were exceptional and the only negative part was that it rained. There were still places to stand outside that were covered so you could enjoy the spring weather. Overall I would stay here again.

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank gmccready13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamLuciano, General Manager at Fort William Henry Hotel and Conference Center, responded to this reviewResponded December 5, 2017

Dear gmccready13,
Thank you so much for sharing your experience at our hotel with other Trip Advisor traveler’s. We’re so glad you enjoyed your stay and our services.
It was a pleasure having you as our guest. We look forward to hosting you again.


Sincerely,
Sam Luciano
General Manager

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