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“Nice and cheap hotel”

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Best Western Plaza Hotel
Ranked #7 of 31 Hotels in Long Island City
Moscow, Russia
Level Contributor
109 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Nice and cheap hotel”
Reviewed 6 February 2012

Location of this hotel is good, midtown is only 10-15 minuts by metro. Subway station is in a 10-15 minuts walk. Staff is friendly and helpfull. Breakfast is simple, but OK. Free coffee and WiFi are avalible 24 houras. Rooms are clean and big. Price is reasonable. Many rooms have nice view of Manhattan. I used to see Empire state building from my bed!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moscovite2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, Front Office Manager at Best Western Plaza Hotel, responded to this review, 7 March 2012
Hello moscovite2011,

The Best Western Plaza enjoyed your succinct review regarding your stay with us! We are glad our amenities served you well and do plan to return for another stay with is in future trips to New York!

With gratitude,
The Best Western Plaza Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,606 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
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Warszawa
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 February 2012

Great Manhattan view from our room. Subway (F line) located 400m from hotel, working 24/7. Travel to/from Manhattan (Rockefeller Center) about 10-15 minutes. Free internet access - wifi, business center with PC's and printer free of charge. Breakfast rather small but sufficient (breakfast room a bit crowded). Maybe Manhattan locations are more convenient but double (or triple) the price.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nucek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at Best Western Plaza Hotel, responded to this review, 7 March 2012
Hello Nucek,

The Best Western Plaza is thrilled your found your stay with us of great value for your money! Hope you keep our hotel in mind in future trips to New York!

Sincere regards,
The Best Western Plaza Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jazzdancer49
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 January 2012

This hotel is very reasonable and not far from Laguardia Airport. Rooms are comfortable and clean. Continental breakfast is nice. Parking may be available but no reservations for parking are taken.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jazzdancer49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at Best Western Plaza Hotel, responded to this review, 1 February 2012
Hello Jazzdancer49,

The Best Western is very happy to know you found our hotel of great value and convenience! Hope you decide to return to our hotel on your next visit to New York!

Many Thanks,
The Best Western Plaza Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wetherby, United Kingdom
Level Contributor
731 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 25 January 2012

We booked this hotel for three nights, influenced by the reviews, comparatively high room rates in Manhattan, and also proximity to the subway system. The hotel was less expensive than in Manhattan and on arrival we were slightly concerned about the area, although our concerns were unfounded during our stay. Check-in was efficient and we were allocated a room on the fifth floor accessed by lift. The room was perfectly adequate, although there was some traffic noise from the road outside. The nearest station was relatively close and we checked travel arrangements with the hotel prior to travelling in to Manhattan for the first time. Unfortunately, the hotel advice, omitted to advise us that due to LONG TERM rail works, the evening return trains were different to the outbound journey. On boarding the same (wrong) train to return, we suddenly found ourselves in a different area, and only managed to reach our hotel (on foot - and wet) following clear advice from a helpful local resident.
The included breakfast was provided on a mezzanine floor above reception. The food available was average but the space was clearly inadequate for the number of guests wishing to use it. This caused some of the guests to return to their rooms with their food. Also the replenishment of food appeared to be variable depending on the availability of one member of staff. Some of the staff manning the concierge desk appeared to have limited knowledge of the area. On attempting to re-confirm our flights, I was directed to an area on the mezzanine floor where one working computer was available without a working printer. There had clearly been other equipment, but the workspaces were empty. On attempting to access our room after breakfast on the last day, the key would not work. Seeking assistance the one member of staff from the breakfast area arrived wih knife/screwdriver and from the marks on the door this had occurred before. Using the key and said tools, he could not access the room and left for further assistance. Surprisingly, the normal key then opened the door.
In summary, this hotel is better value than in the main area of Manhattan, and is well located for subway access. However, we feel that the publicity and picture of this hotel may overstate the comparative value when taking our overall experiences into account

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travelexperience12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at Best Western Plaza Hotel, responded to this review, 1 February 2012
Hello Travelexperience12,

The Best Western Plaza would like you to know your review has been of great aid to us ! Not only has your review allowed our hotel to reflect on a past customer relation, but in turn arise new ideas in ways to better handle experiences similar to yours, projecting us further in our goal in providing the best possible hotel service in Long Island City. Again thank you once more for posting your review!

With Sincere Thanks,
The Best Western Plaza Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 January 2012

This was our first stay on our trip to New York and we arrived at about 1am with the taxi driver telling us how dangerous the area was which didn't make us feel to safe. It is a nice hotel with bigger rooms than i expected, good cable channels, friendly staff, and excellent breakfast options down at the restaurant. The area to the right of the hotel is pretty dodgy, my friend was staying at a friends house 6 minute walk away from the hotel on the right side and her door man told her it would be much to dangerous to walk over to our house at 10pm. During the day we felt very safe, luckily because this is the direction of the nearest subway but we did walk around at night and it did seem to be very unsafe.
The left side is very safe day or night however and there are some nice deli's and places to eat as well as a convenient dairy down the road.
Overall a nice place who were very patient with us as we lost our bags on the airline which had all our stuff including wallets so they were patient enough to let us pay them the next day when our bag arrived.
Would recommend for all ages but would beware of going out at night for a stroll etc

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiwidrummond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at Best Western Plaza Hotel, responded to this review, 1 February 2012
Hello Kiwidrummond,

The Team here at the Best Western Plaza is thrilled by your gracious review of your experience with us at our hotel! We are more than eager to help alleviate any guest’s traveling stresses such as losing their luggage! In future trips to New York, we hope you keep our hotel in mind and decide to stay with us again!

With Sincere Thanks,
Best Western Plaza Hotel Management .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schaghticoke, New York
Level Contributor
104 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 14 January 2012

New, very clean, flat-screen TV, free continental breakfast (with excellent donuts), good free wireless Internet, comfy beds, two subway stops (F train) to Manhattan, with subway half a block away, good prices (far, far, far better than in Manhattan). Any down sides?

As others have stated, this is a gritty neighborhood. Storage facility across the street; large housing project half a block away, Also the only three nearby restaurants are gross, and there is very limited off-street parking (and except on weekends, street cleaning makes on-street parking a substantial chore). However, the friendly staff will be glad to provide menus of restaurants that deliver, and while the neighborhood may be gritty, I don't consider it at all dangerous (you are on a major, busy thoroughfare -- but the rooms are quiet). In other words, if you aren't driving, you're experienced in big cities, and you'd like to save a few bucks, this is a great and highly recommended option.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deejub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at Best Western Plaza Hotel, responded to this review, 1 February 2012
Hello Deejub,

The Best Western Plaza Hotel would like to thank you for writing a review about your stay with us and also offering great tips to our readers! We hope to continue providing excellent guest experience and in the future for you will return another night stay!

Kind Regards,
Best Western Plaza Hotel Management .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
111 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 13 January 2012

Neighborhood isn't good but you just need to walk a block till the subway entrance. Two stations away from downtown. If not, $12 cab drive from Times Square.
Breakfast is good. Wi-fi only in the lobby. Rooms are decent, we had a good view to Manhattan.
I would recommend it based on its price and location.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cafetin_BsAs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bwplazalic33143, General Manager at Best Western Plaza Hotel, responded to this review, 1 February 2012
Hello FM_arg,

The Best Western Plaza is glad you found our hotel of great convenience throughout your stay with us! Thank you for your honest review, we hope to continue to provide an exceptional level of service to our future guests!

Warmest Regards,
Best Western Plaza Hotel Management .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plaza Hotel

Property: Best Western Plaza Hotel
Address: 3934 21st Street, Long Island City, NY 11101
Phone Number:
Region: United States > New York > Queens > Long Island City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Long Island City
#9 Family Hotel in Long Island City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plaza Hotel 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
Welcome to the BEST WESTERN Plaza Hotel, where guests will find friendly customer service and superior accommodations at an affordable price. Located just five minutes from public transportation to Manhattan this Long Island City hotel features well-appointed guest rooms with cable satellite television and free wireless high-speed Internet access. The Friendly staff at the BEST WESTERN Plaza Hotel is ready to ensure a memorable stay in Long Island ... more   less 
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Also Known As:
Best Western Plaza Hotel Long Island City, New York

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