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Stayed for 2 nights with our family. The hotel was very, very clean. Staff was incredibly friendly and accommodating. They offered alternate ideas when our initial plans fell through. Our housekeeper (Michelle) was helpful and friendly. The morning breakfast options were prepackaged with several varieties. The coffee was hot and fresh! The 2nd night there was a fire alarm activation... not a drill (in the future, an explanation from staff would be helpful but not required). A large group of 10+ arrived and monopolized the pool, commandeered the lobby and left towels and garbage in the halls, elevator, and around the pool... it was disappointing as it was all on display by staff (I believe they didn't know how to address it). We weren't able to fully enjoy our second day by the pool. This is a no frills hotel, but they friendly staff and clean environment ranks it higher than some higher end hotels we've stayed at. We are planning to return to the Saratoga Springs/Lake George area in the future and will definitely look to book here again.
Date of stay: February 2023
Trip type: Travelled with family
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The staff at this hotel is very friendly. Accommodating. Good breakfast, clean rooms, bed a little stiff , nice to have blackout shades.great to have microwave and bigger fridge. I liked the setup in room.
Date of stay: December 2022
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We were greeted by friendly staff, the hotel was brightly light and clean. The room was clean and inviting. No noise to wake us, nice and quiet. It was so great to learn it was a pet-friendly hotel too, though we didn't have ours. Will stay again!
Date of stay: September 2022
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We have twice stayed at this hotel while attending to family business in the area, and find the rooms well designed and comfortable (with a very useful kitchenette with microwave, good sized fridge, sink, dishwasher, coffee maker). The staff is very helpful, the breakfast better than average. All public areas as well as the rooms are clean, the wifi reliable. The pool and exercise room were small but very welcome.
Room tip: Odd numbered rooms face the parking lot, even ones the back.
Date of stay: August 2022
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Spent two weekend nights recently with my buddies. Rooms were clean and comfortable and the staff (all women from what I noticed) were super attentive and friendly. Complimentary breakfast buffet in the lobby hit the spot and well executed.
The best part of my experience was the personal assistance I received from one of the staff (Mary) who boxed up & express mailed two valuable items we left in our room after checking out. Mary needs to be recognized by the management for going above and beyond the call of duty. World-class customer service!
Room tip: Clean, comfortable
Date of stay: August 2022
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This spot has some of the friendliest employees there. I felt very welcomed and relaxed in this atmosphere. We were close to our venue and any questions we had were answered. The staff was knowledgeable and the room comfortable!
Date of stay: August 2022
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