Just what we needed for a quick overnight. Convenient, safe area and very clean. Basic breakfast. Very nice staff. Would recommend. Only critique is that from our room you could hear the Highway, but it wasn’t a surprise. Not a deal breaker.
Stayed en route to Plattsburgh based on online "glowing" reviews. As a Platinum member I was given a studio room upgrade which was appreciated (I find many Marriott properties will have upgraded rooms available on the app but tell you none are available when you check in, ignoring the corporate upgrade policy). Anyhow, we got there after dinnertime and didn't realize how cool the room was until we got into bed around 9 pm. I had the heat set at 72 and it was blowing cool air (I'm used to sleeping at 65 so this was definitely a problem w/the heating). I called the front desk and the young lady said she would send someone up but after 20 -25 minutes no one came and my husband was very aggravated and wanted to sleep so I canceled the maintenance request. We cranked the heat up to about 80 and finally, after about another hour, the room started to warm up. Nothing was offered for this inconvenience (like points) but I didn't push the issue; just wanted to sleep, get up and get on the road. Speaking of the next day, I went downstairs and fixed myself a plate of breakfast food, and brought it back up to the room. It didn't look terrible but when I tried the eggs, I could tell they were artificial, completely inedible. The oatmeal was gummy, just gross. Sausage greasy. No fresh options, just carbs and processed junk. Sadly I tossed it all. Skip breakfast if you stay here and be sure to check the heating/cooling first thing before you unpack and settle in!!
Dear Maude79,
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.
You brought to my attention that during your recent stay, we fell short of meeting your expectations while grabbing breakfast in the lobby. Your experience and feedback have been shared with the breakfast Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future. We apologize that our breakfast options where not up to your satisfaction, but please rest assured that breakfast is made fresh every morning with Cage free organic eggs, pork sausage, and oatmeal made from rolled oats along with other fresh options such as fruit, yogurt, and assorted breads and cereals.
Regarding the temperature in you your room, I apologize for the room not being warm during your arrival and have given your feedback to the housekeeping manager who also offers her apologies. We will work to improve and make sure our rooms are clean and ready for our guests when they arrive so they can have a hassle free and comfortable stay. Had these issues been addressed to the front desk staff, we would have not only offered our apologies but would have worked to make this right!
Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.
Fairfield Inn is a Nice clean newer hotel with a friendly staff and it's conveniently located right off the 87 highway. It's very really good value for the money.
I would for sure stay here again if I was staying in the Saratoga area. There is a Starbuck's right across the street and the complementary breakfast at the hotel is actually not too bad.
The is a very good value 3* hotel. Clean, well maintained rooms, sufficient parking, free hot breakfast, easy check in and check out, and competent staff.
It's about 15 minutes from Saratoga Springs, where hotels are twice the price for less.
This is the second time I've stayed here and it continues to be a nice, comfortable, quiet property with good staff. It's also a good value and convenient to where I was working in the area. Rooms are clean and well appointed. The only negative was the breakfast: bland, powdered eggs, salty sausage, and hardly any fresh fruit, and no waffles. The hotel could do better in the breakfast department.
