Due to construction and seeming lack of staff, our week-long stay was not what we had hoped for. Plus, they overcharged us, double charging for "resort fees" (a joke; the pool was green with algae) and taxes.
683
129
37
27
11
rubensibayan
cancelled reservation
Review of Las Posadas of Sedona
Reviewed Aug 8, 2024
showed up at the hotel. about 75% of the hotel was closed for remodeling. there were no guests at the hotel. front desk was unattended. waited 40 minutes until someone came. found out that our reservations were cancelled (not by us). hotel and booking agency were not coordinated. trying to have this straightened out but have not had any information thus far.
Date of stay: July 2024Review collected in partnership with this hotel
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LasPosadasGM, General Manager at Las Posadas of Sedona, responded to this review
Responded Aug 14, 2024
It is unfortunate that your experience did not meet expectations. The situation you encountered is regrettable, and efforts have been made to address such issues. We are waiting on third-party agency communication. We suggest reaching out to your agency to help speed up the process. The team is committed to resolving any discrepancies and appreciates your patience.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews double sided fireplace red rocks gas fireplace living room soaking tub each morning yogurt complimentary breakfast breakfast was amazing second floor each evening short drive grocery store pousadas sedona villa roomy
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JesterDC
Calgary, Canada
7643
Date of stay: June 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Las Posadas of Sedona, responded to this reviewResponded August 4, 2024
Thank you for your feedback. The comments about ongoing construction and related disruptions have been noted. The concerns about charges and the pool are also appreciated, and the team will review your experience. Your experience is important, and the team is continually striving to improve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jeffandrebekah
1
This was our second visit to las posadas and we had a great experience both times. The value and quality of the property was great. We will definately be back
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Las Posadas of Sedona, responded to this reviewResponded August 1, 2024
jeffandrebekah, thank you for staying with us at Las Posadas of Sedona again. We’re delighted you loved your experience and found great value and quality. We're looking forward to welcoming you back for another visit!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jennifer1004113
Kingman, Arizona
1
Beautiful location, quiet and relaxing. The breakfast staff was amazing and accommodating. The only complaint is that the rooms need some refreshing. The grounds themselves are very pretty I love the privated areas you get to sit outside your room. There are firepits, cornhole boards, a nice pool and the lobby has some drinks (both alcoholic and non). Just needs a little TLC to bring it back to a beautiful property. Make sure the check all the sliding doors as many don't lock so there are pvc pipes to "lock" them. One of ours was not in place so anyone could have come in the room had we not checked this.
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Las Posadas of Sedona, responded to this reviewResponded July 24, 2024
Hello Jennifer,
It's wonderful to hear you had a relaxing and quiet stay at Las Posadas of Sedona. Our team members will be delighted to hear your compliments about the breakfast service. We appreciate your feedback regarding the rooms and sliding doors. The private outdoor areas, firepits, and recreational options like cornhole boards and the pool are indeed highlights of our property. We are grateful for your input and hope to welcome you back for another enjoyable stay.
Best regards,
The Las Posadas of Sedona Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DWax1
Phoenix, Arizona
186
Love the place…we stay there regularly. Spacious rooms and great breakfast. We will definitely stay again.
Date of stay: July 2024
Review collected in partnership with this hotel
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General Manager, Agency / Consultant at Las Posadas of Sedona, responded to this reviewResponded July 24, 2024
We’re delighted you loved your experience at Las Posadas of Sedona. Our team is thrilled to hear that you enjoy the spacious rooms and great breakfast. We look forward to welcoming you back again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
my57cruzer
1
I would recommend this place to anyone anytime. Great get away and a very nice small quiet place just to veg out. Beds were very comfortable
Date of stay: July 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Las Posadas of Sedona, responded to this reviewResponded July 12, 2024
my57cruzer, thank you for recommending Las Posadas of Sedona! The team is thrilled to hear you enjoyed a serene getaway and found the beds to be very comfortable. We're looking forward to welcoming you back for another relaxing stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC