We arrived on the evening of October 30 after a local thunderstorm had caused a power outage at the hotel. The electricity was out and the hotel did everything they could to help us When we went to check in, the staff was extremely helpful and offered several options, including a transfer to another hotel. We chose to stay anyway (emergency lighting only) and the staff was so kind and helpful we loved every one of them. We were given flashlights and a small lantern and the hotel provided fresh fruits and sandwiches for the evening. We went to our room and the temperature was comfortable and the room was excellent, and sometime during the night the power was restored without an incident.
Everyone at the hotel treated us as special guests. The General Manager (Gus) was in the lobby to greet people and he offered to assist us with anything we needed. Our desk clerk was Mr Josh Strom and we cannot say enough good things about him. He was professional and understanding about the power failure and he treated us very well..
The hotel is one of the Best Hilton hotels we have stayed at. It is clean and comfortable with larger rooms and ample free parking. We would gladly stay at this hotel again. Thank you, Charles and Gloria Juedemann Union, Missouri
- Official Description (provided by the hotel):
- The Hilton Long Island has completed a multi million dollar renovation. The lobby was completely made over and now boasts a brand new front desk and state-of-the-art business center. All guest rooms, suites and corridors were enhanced to meet the expectations of our guests. Guests can work out in a totally revamped fitness center fitted out with state-of-the-art Precor gym equipment. Both guests and locals now can enjoy fine, Mediterranean dining at the brand new basil’s BISTRO or enjoy a glass of world-class wine or cocktail at the new 45-foot bar at basil’s Lobby Bar. For those on the go, there’s basil’s EXPRESS, a fully staffed convenience store offering coffee, Danish, bagels, sandwiches, wraps and other good food ... more less
- Reservation Options:
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- Also Known As:
- Hilton Long Island / Huntington Hotel Melville
- Melville Hilton
- Hilton Melville