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Reviewed October 17, 2020

This hotel was not what I expected. I will never stay again. The look was old fashioned. You’re charged double and they do not tell you. Their customer service was not well. The pool wasn’t heated like they said it would be.

Date of stay: October 2020
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Review collected in partnership with Best Western
Thank drewrus10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brijesh Patel, General Manager at Best Western Monticello, responded to this reviewResponded October 19, 2020

Thank you for your feedback. We apologize if you did not find the heated pool to be warm enough, in the future if you ask the front desk we can turn the heat up to your liking, we hope you reconsider giving us a second chance as we would love to have you back.
Thank you,
Best Western

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 16, 2020

Facilities, service, personnel and appearance inside and out were all very good, rate is fair and competitive. Amenities in room were sparse, Considering the competition I can't say it is the Best but it is above average.

Date of stay: September 2020
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Review collected in partnership with Best Western
Thank Silver0920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
payal Patel, General Manager at Best Western Monticello, responded to this reviewResponded September 16, 2020

Thank you for your review! We're glad you found the quality of our hotel to be acceptable. We're always striving to improve. We look forward to seeing you again! Safe Travels!

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Reviewed March 10, 2020

Staff extremely friendly and helpful. Experience from check in to check out was pleasant. Clean & love the decor. Breakfast was a 10! Great Variety. Pool nice too. Rooms clean. Conference Room is large with your own bathrooms. Thank you for a helpful staff!

Date of stay: March 2020
  • Trip type: Travelled on business
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Review collected in partnership with Best Western
Thank Stampwithfriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMonticelloNY, Front Office Manager at Best Western Monticello, responded to this reviewResponded March 11, 2020

Thank you for your great feedback. It was a pleasure having you and your entire group! We hope you had fun, and hope to see you back here soon.
Thank you,
Jennifer

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Reviewed March 10, 2020

I used this hotel for a weekend event and it couldn't have gone better. The complete experience was a pleasure. The management staff was extremely helpful from the start to finish. We used the conference room and 20 hotel rooms and everyone was happy. The breakfast included has quite the variety to choose from and was very good. Public areas & Rooms were clean and I love the decor. Every staff member who worked the weekend was friendly and helpful. Greeting you with a smile and always willing to help out. Thank you Best Western in Monticello, NY.

Date of stay: March 2020
  • Trip type: Travelled on business
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    • Service
Review collected in partnership with Best Western
Thank StampFriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMonticelloNY, General Manager at Best Western Monticello, responded to this reviewResponded March 11, 2020

Thank you for your great feedback. It was a pleasure having you and your entire group! We hope you had fun, and hope to see you back here soon.
Thank you,
Jennifer

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Reviewed March 3, 2020

This Hotel is clean, quiet and well appointed. My room was also very clean, comfortable and quiet.
Access to the lobby was complete with a handicapped ramp which was much appreciated. The front desk staff was very friendly and accommodating.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 996kohlerj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWMonticelloNY, Front Office Manager at Best Western Monticello, responded to this reviewResponded March 4, 2020

Thank you for your feedback we are glad you enjoyed your stay and hope to have you back soon.
Thank you,
Best Western Monticello staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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