We stayed here because of the location and the room was clean and adequate. The hotel is POORLY run. We arrived at 11:30pm and there was nobody at the desk. They did leave a post-it note saying they would be back in five minutes. However, it took twenty minutes. I was not bored because there were three other people waiting to be helped. Another couple was saying how they had not had their room serviced in two days. Everyone was annoyed. I asked for a ground floor room but got 3rd floor. I asked for a retrigerator for my sons medication but they were unable to satisfy my request. They did inform me that they received my request. Why? I don't know. They never redeemed my points certificate but instead billed me. I called and spoke with the manager and he said they would correct it and credit my credit card. Two weeks later, I checked my bill and they had never done this. I am still waiting for my refund. I am very unhappy.
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- Also Known As:
- Courtyard By Marriott Newburgh Stewart Airport Hotel Newburgh
- Newburgh Courtyard
- Newburgh Marriott