We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2 people are viewing this hotel
Booking.com
US$99
View deal
Free cancellation until 21-04-25
Reserve now, pay at stay
Doubletree.com
US$99
View deal
Free cancellation until 21-04-25
Reserve now, pay at stay
Lol.travel
US$113
US$89
View deal
SAVE US$24
Expedia.comUS$99
PricelineUS$99
Trip.comUS$113
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (810)
Filter reviews
810 results
Traveller rating
475
157
73
45
60
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
475
157
73
45
60
Show reviews that mention
All reviews double tree river view front desk warm cookies great hotel free cookies breakfast buffet parking fee hot tub great stay niagara falls new york within walking distance state park off season goat island seneca casino canadian side
Selected filters
Filter
Updating list...
26 - 31 of 810 reviews
Reviewed September 3, 2020 via mobile

Very clean hotel and staff was friendly. Close to everything in Niagara Falls. River view is nice to have but not a big deal if you don't. Pool area was clean and we'll maintained. I would stay here again.

Date of stay: September 2020
Trip type: Travelled with family
1  Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 30, 2020 via mobile

The food at the restaurant was amazing. The staff was friendly and Tony the concierge made our Niagra experience worth wild. The room was extremely clean and the best part of all, we got cookies when we arrived. Couldn't have asked for a better experience, for a first time visit.

Date of stay: August 2020
Trip type: Travelled as a couple
1  Thank joshuablumusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 29, 2020

Although the check in process went smoothly, it was downhill from there. There was a very brief wait before check in. The check in agent greeted us warmly, answered all of our questions, gave us our warm cookies and bottles of water for being an HHonors status member and even looked for a room with a view without even asking.

The basics were met - clean and quiet room and comfortable bed. We were notified ahead of time not to expect housekeeping but we could ask for supplies. Well, when we wanted to get new towels, we were very disappointed that they ran out and we would have to wait until morning when housekeeping came in to do laundry to get more.

The pool was a disaster and COVID 19 protocols are not being enforced. There is a sign that there is a maximum of 20 people that can occupy the pool with a max of 5 per group. When I came down, I counted 37 people. Although not the hotel's fault per se, someone from the staff needs to enforce the rules. I saw security cameras in the pool area. Was security asleep at the job? When I came down later when there were less than 20 people, the pool water seemed very cloudy. Makes one wonder how often the pool is cleaned, filters changed and checked for cleanliness.

Another area that needs monitoring is the elevators. Understandbly, there is a limit of 4 per elevator and it is not practical to build extra elevators. Perhaps a staff member or security guard could be stationed near the elevators at busy times as I witnessed arguments and near fist fights when people tried to ignore the 4 limit rule.

The $15 parking fee seems excessive, as does the 7% marketing fee. It seems that this hotel is being booked to near capacity. If social distancing is not possible, perhaps the hotel can eithe use the money from parking, reduced housekeeping services and "marketing" fees to hire security to enforce the 20 limit max person pool rule and 4 person max elevator rule or not book to capacity. I'd even be fine if the hotel shut the pool down if people cannot follow simple rules.

Would think twice if health and safety matter to you especially during COVID.

Date of stay: August 2020
2  Thank ISPpilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 20, 2020 via mobile

Had a good stay very clean hotel however watch for the extra fees example parking fee of $15, state tax misc even though state tax was applied already, lodging tax and a destination fee. So what appeared as a good rate through TripAdvisor came out to be much more

Date of stay: August 2020
Trip type: Travelled as a couple
1  Thank Lena732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 30, 2020

Worse hotel experience ever. We got the room late. The reception staff were rude (apart from jacob ) and did not gave us the exact time when room will be given . They kept on telling us 10mins and then made us wait for 4-5 hours. Our whole day was planned and it got ruined. Also I was not happy with the precautions they were takimg in coronavirus. The service was also too bad. the toiletries were not given and when asked we were told they don't have it. Only Park prime which is the restaurant there is good . Rest was horrible and not at all worth risking life and blowing money.
DO NOT FALL FOR THE PICTURE OF RIVER SIDE VIEW. THE RIVER IS VERY FAR AND YOU WILL SEE PARKING LOT AND GARDEN OUTDISE YOUR BALCONY AND AFTER THAT RIVER.

Room tip: Giacomo , red and hyatt would be much better option
Date of stay: July 2020
    • Location
    • Rooms
    • Service
1  Thank 225priyankaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scott swagler, General Manager at DoubleTree by Hilton Hotel Niagara Falls New York, responded to this reviewResponded August 1, 2020

Dear 225priyankaj
Thank you for staying and sharing your concerns via Google and Tripadvisor. I apologize that your room was not ready early in the day and that we were unable to get you in many hours prior to check in time. The summer is very busy and staffing works as quickly as possible to turn rooms over once the prior guest departs. I will also advise our clerks again to offer to hold luggage at no charge and advise guests that we are not able to always get them in when they would like prior to the 4pm check in time, so they can tour prior to the room being ready. I am also not sure what toiletries you asked for as we have most available if they are not already in the room. We will not enter rooms however if someone is not there due to COVID restrictions for the safety of our guests and staff. If you can tell me more about the issue and when you stayed, I would gladly look into this further.
As for the room and view, I am unable to remove the large trees that line the park and river edge/sidewalk as it is part of the Falls State Park. Most of our guests appreciate this serene view with gardens and trees and water beyond and am sorry that you were disappointed.
Again thank you for staying.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews