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All reviews river view four points by sheraton outlet mall min drive hockey tournament staff was very friendly and helpful niagara falls riverview tina canada ny
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Reviewed February 3, 2021

Staff was very friendly and accommodating. Rooms were very clean and covid friendly. Hotel follows all covid protocols for safety. Sanitizers in every floor and area. Best part of the hotel is the view on the water.

Date of stay: February 2021
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Review collected in partnership with Best Western
Thank jwisnewski23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Kean, General Manager at Niagara Riverside Resort, responded to this reviewResponded March 10, 2021

Thank you for your feedback I'm glad you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 24, 2020

Hotel was following all safety precautions and following covid guidelines. We really enjoyed the restaurant Bella Vista inside the hotel. We were also upgraded for free to a riverview room which was a nice touch by the front desk agent.

Date of stay: November 2020
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Thank Johhnycakes212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 23, 2020

room was not very clean, no hot water for shower or tub. the smallest suite I've ever stayed in. paid for River view, but the window was so dirty on the outside that you couldn't really see it. they add a $10.80 parking charge per day and never askied if i had a car!

Date of stay: November 2020
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Review collected in partnership with Best Western
Thank sjddzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 13, 2020

Accurate pricing was not communicated while booking on the phone. I asked what the price would be for two adults and two dogs. I was quoted $106 for the room with 2 adults and 2 dogs. Additionally, the walls are thin enough to the point i could hear the conversation in the next room, they didn’t seem to be speaking loudly. I felt i needed to whisper so my conversation would not be heard. The only reason for two stars is the room was clean and there was a place available for my dogs to run and poop bags available to use.

Date of stay: November 2020
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Review collected in partnership with Best Western
Thank recreationot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 11, 2020

To start off, there were some things that were really nice. The hotel's restaurant had great food, the waitress was very kind and helpful with choosing a beverage, they are good with COVID restrictions and its location was close to many food places, the outlet, the falls, and other spots. The bed was comfy and big. The things that were disappointing were for one, the view was beautiful but we did also have a view of the A/C unit right in the middle of it so that was kinda annoying. One of the lights didn't work in the room, the bathroom was really small. The sink and mirror are on the outside so it's just a small toilet and bathtub. The fridge was unplugged, and we weren't told,so we had to wait like the whole first day for it to get cold and be able to put the food in once we found the cord. I'm not sure if the housekeepers disinfect the rooms so we took it upon ourselves to do so. We had to go to the front desk 2 or 3 times because the keys kept locking us out when we were gone all day. Not a big deal, just inconvenient. Overall it was a nice but could use a little revamping.

Date of stay: November 2020
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Thank U9019QVjamese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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