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“Never, ever again!” 1 of 5 bubbles
Review of Capital Inn & Suites

Capital Inn & Suites
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Capital Inn & Suites
Ranked #2 of 2 Hotels in Rensselaer
Northern, NY
Level Contributor
259 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Never, ever again!”
1 of 5 bubbles Reviewed 20 September 2011

We chose this location because of its proximity to the train station. That is about the only thing this property has going for it- location. Upon check-in, we were given the key to our room and after 4 hours on the road, we quickly drove up and unloaded our luggage. Imagine my surprise when I opened the door to find another occupant laying on the bed. I will save you my embarrassment by not elaborating further. Needless to say, we quickly retreated and drove back up to the front desk where the clerk shook her head and replied, "I knew I was giving you the wrong key." She offered lame apologies, all the while giggling. For some crazy reason, we decided to stick it out and dragged our gear up to room number two. Room number two was in the back building, on the second floor. The building wasn't key-entry. The first thing you noticed, other than the fact that there was no elevator, was a nasty mold/mildew smell and that the building was not clean. After opening up our door and heading into the room, we quickly learned how we could have possibly walked in on another guest; there were no chain or latch locks on the back of the door. The room decor included a water-stained ceiling and wall paper peeling off the walls. The bathroom offered the same nasty smell and what appeared to be mold coating the tops of the walls. We slept in our clothes and with one eye open. I have since contacted the property and the chain and voiced our displeasure. We have heard from corporate, basically telling us that they are not responsible for each individual property as they are privately owned. Guess we will just be playing it safe in the future and not choosing Econo Lodge again.

Room Tip: Not possible.
See more room tips
  • Stayed September 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank canela42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arun P, Guest Relations Manager at Capital Inn & Suites, responded to this review, 24 October 2016
we are better now
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

45 reviews from our community

Traveller rating
    8
    10
    8
    3
    16
See reviews for
11
10
6
8
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Clifton Park, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 September 2011

My mother was sent to stay here by FEMA because she lost her house due to Hurricane Irene. She woke up early morning because she had a bloody nose. She went to front counter to ask for quarters so she could clean sheets and the owner screamed at her and called her names because she woke him up. When I called him to see what his problem was he was rude to me on the phone and refused to give me his name. I will be contacting the BBB about this place. Don't stay here if you can help it!!!!

Stayed September 2011, travelled solo
Helpful?
2 Thank katkhemili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arun P, Guest Relations Manager at Capital Inn & Suites, responded to this review, 24 October 2016
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rensselaer hotels

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 9 August 2011

This place has older and newer rooms. I stayed in the older section last year and it was marginal - not clean, noisy, rundown. So this year I asked for a room in the newer section (in the back). It's quieter but quite dirty; the bedspreads haven't been washed in ages, there was a strange red liquid splashed in the sink when i checked in, and the carpeting apparently hadn't been vacuumed for a long time, judging by the little pieces of grit that I kept stepping on. Also, the night manager was very unhelpful. The clock radio is glued to the night table facing away from the bed so you can't see the time in the middle of the night without moving The beds are comfortable and the sheets are clean, though. Won't stay here again, even though it's cheap..

  • Stayed August 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank martolli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arun P, Public Relations Manager at Capital Inn & Suites, responded to this review, 24 October 2016
thank you hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delaware
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 28 August 2010

This was a budget motel with typical flaws of most older hotels...halls and rooms not thoroughly cleaned,(dust in corners, etc.); stains on hallway carpets; no lock on exterior door to parking lot, minor tears in wallpaper, room coffeemaker had replacement carafe that was the wrong size and wouldn't let the coffee drain from the basket, etc. The breakfast buffet is minimal--coffee, juice, packaged bagels, donuts and muffins....one day there was cereal and milk; the next day they were "out" because "the construction workers must have really liked the milk today". Quiet, cool, TV, bathroom modernized and functional. Swimming pool was open but didn't have time to test it out.

All in all it was okay.

  • Stayed August 2010, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank YellowRose125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arun P, Guest Relations Manager at Capital Inn & Suites, responded to this review, 24 October 2016
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
flordia
1 review
5 of 5 bubbles Reviewed 7 December 2009

this econo lodge was very nice and clean. the front desk clerk was very nice and freindly. i will come hear all the time when i come to albany. i do recommend this hotel.

  • Stayed May 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jillflat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arun P, Guest Relations Manager at Capital Inn & Suites, responded to this review, 24 October 2016
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
california
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 8 October 2009

Being near Amtrak is the only reason we stayed here. I was told on the phone that there would be transportaion to the station, as we had a 9:30 train-the only one of the day.
At 8:30 we were told by the front desk person that no such offer was made and we were "wasting our time" & we have no shuttle service. It was implied that I had invented my phone conversation. We had no car and the more we tried to communicate the more rude this staff member became. Fearing we would miss the only train that day to Niagra Falls we were rescued by a bystander that was also staying there and overheard this man and his high level of rudeness. This kind elderly gentleman took us in his car to the station. I would never submit myself to this level of behavior no matter what the bargain or convenience. Also after a shower and a brief walk on the carpet our feet were black and 'gummy' from the grimey carpet.

  • Stayed September 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank yiayiaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arun P, Guest Relations Manager at Capital Inn & Suites, responded to this review, 24 October 2016
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
72 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 4 October 2009

I stayed here because it was 5 minutes away from the Amtrak station. The room was nice, with a microwave, refrigerator, nice channel lineup, and good internet service. My only complaint was the air freshener smell which seemed to be used to cover up the odor of smoke, but I opened the windows to clear it out.

  • Stayed October 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Gregs_out_West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arun P, Guest Relations Manager at Capital Inn & Suites, responded to this review, 24 October 2016
thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Capital Inn & Suites

Property: Capital Inn & Suites
Address: 110 Columbia Turnpike, Rensselaer, NY 12144 (Formerly Econo Lodge Inn & Suites Downtown)
Region: United States > New York > Rensselaer
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Rensselaer
Price Range (Based on Average Rates): $
Hotel Class:2 star — Capital Inn & Suites 2*
Number of rooms: 57
Reservation Options:
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Also Known As:
Econo Lodge Rensselaer
Rensselaer Econo Lodge

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