Just a point of reference: In rating this hotel, I am comparing it to other boutique, luxury hotels that I have visited. I am not comparing it to a Holiday Inn, on the one hand, or the Ritz on the other.
The Inn on Broadway is one of the few independent hotels in Rochester. As such, it fills an important niche and in general, it fills it well. The building was originally a private men's club and the hotel maintains the elegant, intimate atmosphere of those bygone days. The rooms are comfortable and well-appointed, and the staff is friendly. I enjoyed my stay and will definitely consider another visit when next in Rochester. So why only 4 stars? Because the Inn just misses that luxury edge that would otherwise earn it five stars.
What worked? The rooms were very comfortable - down comforters, windows that open, nice furnishings, modern baths. The staff were friendly and accommodating. On-site dining options include a formal dining room and a more casual bar - both offer delicious fare and a great wine list.
What missed? Okay it might seem like nit-picking, but there were just small details that if better attended to, would have added to the entire experience. No one offered to help with my bags. In the dining room, I waited a long time for water, bread and wine while the waitstaff talked and joked among themselves. Only a few of the candles were lit in the dining room, and I had to grab one off of one of the other tables. The restaurant felt like it had seen better days. The public bathroom lacked a certain upscale feel, i.e. plastic Dial liquid hand soap. Skimpy continental breakfast, with no china cups (paper only). Again nothing terrible in and of itself, but just not quite as good as it could be.
What else might you want to know? The Inn offers a discount for those visiting the University of Rochester. Make sure to inquire about this and other discounts.
There is currently extensive construction on the roads surrounding the Inn. It takes away somewhat from the ambiance, and work seemed to begin around 8 am. Otherwise, an excellent downtown location.
- Official Description (provided by the hotel):
- The historic Inn on Broadway features 23 boutique style rooms each unique from one another. Whether in town for business or enjoying a staycation, the Inn on Broadway has a room to meet your needs! All rooms feature down bedding and imported linens. Included as well are in room Keurig coffeemakers, hair dryers and flat screen TVs. ... more less
- Reservation Options:
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- Also Known As:
- Inn On Broadway Hotel Rochester
- Hotel On Broadway
- On Broadway Hotel