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“Good location, great staff, disappointing infrastructure” 3 of 5 bubbles
Review of Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

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Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Ranked #15 of 31 Hotels in Rochester
Minneapolis, Minnesota
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Good location, great staff, disappointing infrastructure”
3 of 5 bubbles Reviewed 28 November 2011

I stayed here with my mother for 5 nights while spending Thanksgiving with relatives who live very close by. The location of this hotel is very good for someone with a car. It's on a major street that is not conducive to walking, but within a mile are the fine Wegman's supermarket and food bar, a large strip mall with movie theater, a large and welcoming Barnes & Noble bookstore to spend some quiet hours, and just farther down Monroe to the south, a wonderful old street of small businesses and non-chain restaurants. Very close by, with free parking at the Jewish Community Center, is access to the impressive trail way along the Erie Canal, part of a bike traill system that runs all the way to Niagara Falls.

We enjoyed our stay and appreciated the generous free breakfast, free hot coffee and tea at all hours, free wifi, excellent cleanliness, and very welcoming staff. The downside is an infrastructure that shows poor or cheap original construction -- very poor sound insulation (showers next door were like a roar), creaky floors, slow drains, and a shower head that was either needle-sharp or just a big glug of water pouring down on you.

Don't get me wrong, we would most likely choose the same place again to visit the same family. The downsides were not overwhelming, just disappointing.

  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MN_Hope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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254 reviews from our community

Traveller rating
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    81
    54
    15
    9
See reviews for
118
37
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60
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Centereach, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 November 2011

The room was very nice, but every morning I received a big hello from the Lisa and Bobby in the dinning room. They were always very pleasant, and started my day out on a great note

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portage MI USA
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 20 September 2011

Reasonable hotel, way too expensive. Good breakfast though. Excellent Italian restaurant across the street (Marco's $$$$) and very good Japanese restaurant same side as the hotel. Downtown Rochester on Labor Day Sunday was desolate, depressing.

  • Stayed September 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
Thank gyar27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
96 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 28 July 2011

We stayed here for one night. We received an upgrade to a larger room which was fantastic. The hotel seems a little dated but was very clean. Front desk was very nice. Breakfast was fantastic. I wouldn't hesitate to return.

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ilovepuntacana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babylon, New York
Level Contributor
7 reviews
7 hotel reviews
3 of 5 bubbles Reviewed 26 July 2011

Just needed a place for 1 night in before heading to our destination and this was perfect. The room was a little small but the staff was very friendly and helpful and the beds comfortable. The breakfast bar had many choices and was quick and clean.

  • Stayed July 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EllGio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vermont
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 7 July 2011

A bit worn around the edges in public areas, room OK, usual not-so-hot unhealthy breakfast buffet, customer service could be better, convenient location, expected more for the price.

Stayed July 2011, travelled on business
Helpful?
2 Thank travelingnearandfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico, Missouri
1 review
5 of 5 bubbles Reviewed 25 June 2011

The Inn itself was clean and welcoming. The staff was just wonderful. The morning breakfast staff went out of their way to make sure all was well. Lisa, Bobby, and Carleen were very polite and the breakfast was great. When we arrived on Thursday June 23, 2011 the front desk personnel were very professional and have great attituties. Please let all of them know our appreciation. Thank you. Doug and Nancy MKacKechnie

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank something089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Property: Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#14 Business Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY 3*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Rochester East, NY, where guests are treated to comfortable rooms, thoughtful services, and a friendly atmosphere. Situated on the east side, this property in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza. During your stay, enjoy free high-speed Internet access, a fitness center, a 24-hour business center and the complimentary, hot Be Our Guest Breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College, and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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