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Country Inn & Suites By Carlson, Rochester Airport - University Area
Ranked #13 of 30 Hotels in Rochester
Boston, Massachusetts
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“They did a good job!”
4 of 5 bubbles Reviewed 24 October 2011

From comfortable and clean room to a nice breakfast spread, they did a good job!

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelersBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, 15 February 2012
Thanks for the great review.
I'm happy to hear that we did our job. Making our guests feel at home is our top priority, and we're always striving to provide the best breakfast in town with our amazing amenities that would make you feel right at home. Hopefully we will see you again!

Many thanks,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

485 reviews from our community

Traveller rating
    206
    149
    78
    36
    16
See reviews for
230
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86
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Bridgewater, MA
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 September 2011

Clean, updated room. Clean updated bathroom. Comfortable bed. Great wifi.
Staff was extremely helpful with local dining. Close to the city.
After some of the other hotels stays in the Rochester area, I'd consider this as one of the better for the cost.
All together a pleasant stay. I'll be back.

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DonA P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, Guest Relations Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, 19 October 2011
Thank you so much for the positive review about our hotel. We appreciate your kind words. Our staff here is indeed very personal but professional making you feel home away from home. We at the Country Inn & Suites Rochester-Brighton would be happy to have you stay with us again in the near future when your travel needs bring you to Rochester. Again being the Guest Service Manager at this hotel, I appreciate your positive review and thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jamestown, NY
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 23 September 2011

I chose this facility based on reviews here at tripadvisor. The check in was quick and easy, with very good free cookies and fruit made available. Our room was on the fourth floor. The hotel has an elevator, but it's a bit old - and sounds it. We appreciated it, however, since otherwise we would have climbed a lot of stairs. The room was clean and quiet, with a king size bed and TV, along with a large dresser. The dresser held a small refrigerator and microwave, and there were also a hairdryer and iron available. The bathroom was small, with just the commode and bathtub. Interestingly, the sink, mirror and counter are actually outside in the room. A small table with a couple of chairs were the only other items in the room. It was fine for our purpose though, which was simply a good night's sleep. The shower worked well, and the bed was quite comfortable. As mentioned, it was very quiet - even though we were right across the hall from the elevator, we didn't hear anything outside the room. The hotel provides a free breakfast, and it was excellent. There were waffles, eggs, sausage, several kinds of cereal, bread, yogurt - everyone should be able to find something they like. Overall, although the room was small, this was a very good place to stay.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank catcher24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, Guest Relations Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, 19 October 2011
Hello there, I am Gorden Dreyer, Guest Service Manager at this hotel. It was a pleasure to have you stay with us. I am glad that you loved our accommodation facilities and all the services that we provide here. Please let us know how we can even add more to improve guest satisfaction. We are striving to go above and beyond for all our guest to leave a lasting positive impressions when they leave. I am sure you will be surprised with more additions we make service wise to accomodate you. Again I am very happy to hear good things about our hotel and will convey this to our staff. Thank you for staying with us and we will see you next time you are in Rochester.
Gorden Dreyer, Guest Service Manger and the entire staff at County Inn & Suite Rochester-Brighton
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Burlington, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 23 September 2011

We stayed in this hotel in July 2011 for a weekend getaway to Rochester. The accommodations are modest, however the hotel will certainly meet the needs if you are looking for a place to sleep at night. Location is convenient easy to find using a GPS and in the same parking area choice of several restaurants. Enjoyed the fresh cookies, but did not care for the breakfast. The breakfast area is to small to accommodate guests, did not feel like standing to eat breakfast. The toaster was broken for the two nights of our stay and the food is cold by the time you go to eat it, there are no warming tables. I passed on the free breakfast, went to the local market and picked some breakfast items up and kept them in the fridge in the room. The room was clean, towels, sheets etc, no bed bugs.

Room Tip: Do not choose the first floor rooms to the left of the desk as the pool is at the end of this hall.
See more room tips
  • Stayed July 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lbab09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, Front Office Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, 19 October 2011
Hi, I am Gorden Dreyer, Guest Service Manager at the Country Inn & Suites you stayed at. I appreciate your kindness in reviewing us positive. I am glad that you like our hotel's clean accomodations. Next time you are in Rochester, we would love to have you back to spoil you with our new delicious hot breakfast. We serve a variety of different items that you can enjoy in real Dinningware and Silverware. This just adds up to your over all expereince with us. I am so happy that your stay with us was excellent and hope to see you soon again when you are back in town.

Many thanks,
Gorden Dreyer and the entire team at the Country Inn & Suites Rochester, NY.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CT
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 23 September 2011

We stayed here one night in August while visiting the University. Arrived late at night and couldn't find the way in; apparently they were paving the parking lot and there were no directional signs anywhere! We finally figured out how to access the lot from the rear through another parking area. At check in, we were asked if we needed a wake up call and when I asked if there was an alarm clock in the room, the clerk said "Yes, but it probably doesn't work." The room was vile - the carpeting was stained with large blotches in many places, the lampshades were all crooked, the accessory chair looked like a dining room chair, and the furniture was worn and chipped. If it hadn't been late at night, we would have left immediately! Will never return.

  • Stayed August 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank bamcraker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 12 September 2011

We had an overnight in Rochester and stayed at the Country Inn. It was centrally located and convenient. We were very pleased by the general cleanliness, and the overall professionalism of staff. The breakfast spread was generous. A very modest hotel but nice touches (available cookies and coffee) making this a pleasant and comfortable stay.

  • Stayed September 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Avia39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, 13 September 2011
Thank you so much for the positive review about our hotel. We appreciate your kind words. Our staff here is indeed very personal but professional making you feel home away from home. We at the Country Inn & Suites Rochester-Brighton would be happy to have you stay with us again in the near future when your travel needs bring you to Rochester. Again being the General Manager at this hotel, I appreciate your positive review and thank you for staying with us.

Many thanks,
Pinkesh Patel and the entire team at the Country Inn & Suites Rochester, NY.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankenmuth, MI
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 bubbles Reviewed 12 September 2011

We stayed at this hotel in August. We were supposed to stay two nights but left after only staying one. The suite layout itself was bad. I booked the suite that had a pull-out sofa sleeper in it. The extra room had no window, smelled musty, and the furniture was dirty and in poor shape. Throughout the entire suite the carpet was old, stained, and smelled. The wallpaper was peeling off the walls in many places.
I did speak to the front desk and was told that at this time all the suites are the same and they are working on replacing the carpet. The next morning I went to the front desk and said the room was unacceptable and was checking out. The manager gave me $20.00 off the room and clearly understood our reason for leaving. The front desk staff was very courteous but there is nothing they can do when a room is in such poor condition. We ended up driving a mile to the Doubletree. Smaller room, no refrigerator, no free breakfast, slightly cheaper rate but CLEAN and updated!

  • Stayed August 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kiyahoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISROCHESTER, General Manager at Country Inn & Suites By Carlson, Rochester Airport - University Area, responded to this review, 13 September 2011
Thank you for the response and appreciate sharing your thoughts about our hotel. Being the General Manager at the hotel I see that you did not like our suite that has a layout with the bedroom first and then the living room. We also do have some of our King Suites that have the living room first and then the Bedroom which is separated by a door in between. Please let us know next time in our area and we will put you in one of those suites with Living room first. We are also in a process of conditioning our carpets, this should relsolve the problem you encountered. Again I apologize on all the concerns that you had and that I can assure you that effective measures will be taken to tackle them.
For your next stay at our hotel please inquire at the front desk for one of the suites you would like and we will try our very best like always to accommodate you in a nice way to have you leave the hotel with good experience.
We will be looking forward to accommodate you in our hotel soon for your next visit to Rochester with our finest services.

Many thanks,
Pinkesh and the entire team at the Country Inn & Suites Rochester, NY.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Rochester Airport - University Area

Property: Country Inn & Suites By Carlson, Rochester Airport - University Area
Address: 797 E Henrietta Rd, Rochester, NY 14623-1405
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Rochester
#8 Family Hotel in Rochester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester Airport - University Area 3*
Number of rooms: 89
Official Description (provided by the hotel):
Here at the Country Inn & Suites, Rochester Brighton, we try to make you feel right at home. From our country decor, to our great customer service, and more! We are conveniently located across from Monroe Community College and The Sports Centre at MCC. This property has 89 non-smoking rooms featuring a complimentary breakfast buffet. The hotel is situated within walking distance of several popular restaurants. TGI Fridays is right in our parking lot. If your goal is relaxation, there is an indoor swimming pool, w fitness center located on the grounds. If business is your game, we offer free high speed wireless internet. Guests will find their commute to Rochester International Airport quick and easy with the free shuttle service. Club Carlson Rewards earns 20 points per dollar spent on qualifying stays. Our client are sure to rack up major points to redeem for hotel stays, airfare, car rentals, merchandise, gift cards and more. Whether you are here on business or pleasure we have a lot of amenities to suit your needs, including a hot complimentary breakfast, indoor pool & whirlpool, fitness center, free wired & wireless internet, refrigerators & microwaves in all rooms, and more! We are close to a lot of Rochester's attractions. ... more   less 
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Also Known As:
Country Inn And Suites Rochester Brighton
Country Inn & Suites Rochester Brighton Hotel Rochester
Wellesley Rochester

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