I don’t love writing this review, but I want to help guests know what to expect when staying here.
I first stayed at the Brentwood a few years back when they first opened, and I have to say it’s unfortunately gone downhill since that time. I paid $500 a night for what is really motel stay. It seems like the owners set it up and got it up and running, and have now moved onto other projects as the amount of care, consideration and hospitality really is not there anymore.
First let me start with the positives. Location is amazing, you’re right in the town of Saratoga and if you’re interested in racing the track is right across the street. The bed is fluffy and comfortable and the shower shampoo/soap smells heavenly.
Now the negatives.
Bugs: Cleanliness has really gone downhill. There were many bugs in the room, in the main bedroom and the bathroom as well. There is actually an open hole in the wall above the wall AC unit that I believe is where the bugs are coming in from.
Housekeeping: there is no housekeeping, unless you request well before you arrive at the hotel. (I was not notified of this when booking on the website) For paying $500 a night, this should absolutely include housekeeping. Having to ask for housekeeping makes me feel like a bother instead of a guest.
Coffee: there is no fresh coffee on the property offered in the morning, and the instant coffee in the room is $12. For the price point, fresh coffee should really be offered, or at least the instant coffee in the room should be complimentary.
Mini bar: We did try an iced coffee in the mini bar, only to realize that it was expired. This is just unacceptable and a food safety issue.
Amenities: I don’t know how anyone would go about booking the bikes, as there is no one on the property for about 80% of the day. When the hotel first opened, there did used to be someone at the bar who was available to help with any requests, my advice would be to bring this person back. There also used to be a VIP pass for SPAC offered as well, and I didn’t see anything mentioned about that this time.
To summarize, basically the cost is very high for what you are actually getting at this hotel and I’m sorry to see it going downhill. I hope the owners choose to put some time and energy back into the property.