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Natalie L
Cleveland, Ohio

Great Motel!!

Review of Brentwood Hotel
5.0 of 5 bubblesReviewed Sep 10, 2023
This is a super cute small property that checks all the boxes. The rooms are cozy and on the small side, but honestly, for us it was perfect because we do not spend a lot of time in hotel rooms. The beds are very comfortable, the bathroom is very vintage and nice. If I can say just one thing, there needs to be either an option of better lighting in the bathroom or a lit makeup mirror because my husband laughed at me when I came out of the bathroom with way too much makeup on LOL.

The property location is perfect. Across the street from the track (added bonus of frequent horse traffic down the street), there is a bar across the street that is open if the lobby bar is not, a five minute drive to downtown Saratoga, and close to the parks too!!

We stayed two nights at a very reasonable price for Labor Day Weekend and the closing weekend of the track! We will definitely book again!
Date of stay: August 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed August 30, 2023 via mobile

This is a great place, and I would absolutely stay here again. However, the owners need to be honest about what it is - a stylish, really well done motel that has a ton of care and attention to detail. But it’s a motel, but hotel, and the rooms are TINY. I am 5’4/130 and my husband is 5’6/155 and we were cramped. The scale of the entire motel is very small. But the motel itself has wonderful style and design and a very warm feel. The bed was super comfortable and the bathroom was great.

The “lobby bar” (another misnomer bc there is no lobby, bc it’s a motel), is not open every night. A shame bc it looked very cool! We were told the Horseshoe restaurant across the street would be open, but it, too, was closed.

If you love really well done motels with a ton of style and attention to detail this place is perfect for you (as it was for us). Just go into it knowing the rooms are very small. But don’t be fooled and think it’s a hotel, or you’ll be disappointed.

Date of stay: August 2023
Trip type: Travelled as a couple
Thank BikerAnnieF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 17, 2023

I don’t love writing this review, but I want to help guests know what to expect when staying here.

I first stayed at the Brentwood a few years back when they first opened, and I have to say it’s unfortunately gone downhill since that time. I paid $500 a night for what is really motel stay. It seems like the owners set it up and got it up and running, and have now moved onto other projects as the amount of care, consideration and hospitality really is not there anymore.

First let me start with the positives. Location is amazing, you’re right in the town of Saratoga and if you’re interested in racing the track is right across the street. The bed is fluffy and comfortable and the shower shampoo/soap smells heavenly.

Now the negatives.

Bugs: Cleanliness has really gone downhill. There were many bugs in the room, in the main bedroom and the bathroom as well. There is actually an open hole in the wall above the wall AC unit that I believe is where the bugs are coming in from.

Housekeeping: there is no housekeeping, unless you request well before you arrive at the hotel. (I was not notified of this when booking on the website) For paying $500 a night, this should absolutely include housekeeping. Having to ask for housekeeping makes me feel like a bother instead of a guest.

Coffee: there is no fresh coffee on the property offered in the morning, and the instant coffee in the room is $12. For the price point, fresh coffee should really be offered, or at least the instant coffee in the room should be complimentary.

Mini bar: We did try an iced coffee in the mini bar, only to realize that it was expired. This is just unacceptable and a food safety issue.

Amenities: I don’t know how anyone would go about booking the bikes, as there is no one on the property for about 80% of the day. When the hotel first opened, there did used to be someone at the bar who was available to help with any requests, my advice would be to bring this person back. There also used to be a VIP pass for SPAC offered as well, and I didn’t see anything mentioned about that this time.

To summarize, basically the cost is very high for what you are actually getting at this hotel and I’m sorry to see it going downhill. I hope the owners choose to put some time and energy back into the property.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Lostandf0und
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 4, 2022

No amount of paint can cover the fact that this used to be a motel (and still is). The main issue we had was with security: not a single person is on the premises and from looking online it looks like the owners are based out of NYC. This made us feel unsafe especially when an Uber driver can easily see what room you are staying in. To make things worse we read online that this motel had previously been broken into.
In terms of the room, the decor is very cold and unwelcoming but may suit certain people’s taste.
The room was not very clean we found flies and spiders.
In addition, there is NO HEATING during the day - only at night which led to us waking up in sweats and wanting to spend no time in our room during the day. This does not make sense given the minimum is of 2 nights.
Please bring your own coffee since the one in the room is $12 (at least at a real motel the coffee is free).
The bar looks like it would be nice but it is only open Wednesday through Saturday.
The bed was large and comfortable.
Overall we appreciate the decor and the great location but did not feel at ease. Our biggest recommendation would be to have someone in person in case of emergencies and also to respond to text messages.

Date of stay: October 2022
Trip type: Travelled as a couple
3  Thank JenniferJane1907
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Severin, General Manager at Brentwood Hotel, responded to this reviewResponded January 28, 2023

Hi Jennifer, I apologize that you did not have an excellent stay with us. We put our hearts into ensuring that our guests feel comfortable, safe and happy when staying with us and take anything less than that very seriously. It is true that our hotel is not staffed 24/7, but we are always accessible by text message. If a message is received late in the evening, an auto-reply provides a direct line to our GM who is always happy to help a guest in need or answer any pressing questions. Despite our owners not being local, our staff live in the area and are here to ensure that our guests have a safe and comfortable stay.

In regards to the cleanliness, we take great pride in our housekeeping staff, but cannot guarantee that an occasional insect will not make their way into the rooms as guests come and go. We make a strong effort to combat the flies, but mother nature rarely loses.

I'd like to dispel your statement that there is no heat during the day as that is inaccurate. Our heating system is centrally controlled and consistently set to the same temperature. It is often difficult to control the temperature in an older building such as ours and as such, we provide a space heater in each room so that guests can control the heat to their liking.

To address your issue with the coffee, we have found that guests enjoy our "choose your own adventure" approach to staying at The Brentwood. Many people do not drink coffee and we do not believe that those guests should have the expense of coffee and the necessary staffing expenses related to brewing and serving coffee included in their room rates.

Finally, I'd like to apologize for the delay in responding to your review, with the ever increasing platforms for guests to leave feedback, I had missed checking into TripAdvisor. We always prefer that guests deliver feedback to us directly and are always quick to respond and correct issues when informed. If you have any further issues you’d like to discuss, please email me directly at marcus@brentwood-hotel.com. We appreciate that you chose to stay with us and hope that you’d give us another chance to delight you on your next trip to Saratoga Springs.


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Reviewed September 30, 2021 via mobile

The Brentwood is truly awesome. We’ve stayed there several times in the past few months and feel so grateful every stay. Marcus and the staff are endlessly helpful, and there’s something about the roadside motel layout that just invites warmth and camaraderie among the guests. The beds are among the most comfortable I’ve ever encountered. The bikes are great for a ride into town or over to campus. We’ll be back!

Room tip: Room four is great
Date of stay: October 2021
Trip type: Travelled with friends
Thank willnelligan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcus Severin, General Manager at Brentwood Hotel, responded to this reviewResponded January 28, 2023

Thank you for the wonderful review, we love when our guests make new friends at The Brentwood! We look forward to more great times on your next trip to Saratoga Springs.

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Reviewed September 12, 2021

The Brentwood Hotel is a wonderful weekend getaway. You don't have to be a racing fan to enjoy this horse-barn style remodeled motel. The rooms are small, but designed for comfort. Cozy and rustic with an emphasis on contactless technology to get you in and out of your room without a check in desk. The GM is a warm and friendly presence and available as needed. There is a full service bar with inside and outside seating. Highly recommended for couples/family.

Date of stay: September 2021
    • Location
    • Sleep Quality
    • Service
Thank smarden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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