This was our first stay at the Adirondack Inn but would definitely stay there again! We were able to visit a military family member while on four-day break and we didn't realize it was opening weekend for the Saratoga Springs Race Track. This is was so much cheaper than other hotels in the area and we found the room to be very nice. The staff were also very helpful and pleasant! It's a great place to stay!!!
My fiance along with my boxer Tila always return to the Adirondack inn in Saratoga springs New York, we love the staff and always have had a pleasant stay when residing at the Adirondack inn. My boxer particularly loves walking around the grounds here and she really enjoys stopping by the office to see Tom and Dave.
I've stayed at the Adirondack Inn at least half a dozen times. It is much cheaper than other hotels in the area; the rooms are spacious and clean; rooms have refrigerators and microwaves, which is very convenient for long-term stays; there is coffee in the morning, washer/dryers (they have quarters in the office), and plenty of DVDs and books if you get bored with cable TV; there is good WIFI, a pool, outdoor picnic tables and BBQs. The staff has always been incredibly friendly and helpful. Highly recommend.
As with most business trips, price guidelines were given to us for accommodations and food. It wasn't easy to find a place within those parameters, but we found this. We arrived Saturday afternoon. The motel was further from town than the website led us to believe. Our room looked fine - certainly not fancy, but serviceable and clean. Quoted from the Adirondack Inn website - "Our friends return to us year after year, knowing they are going to get the best in customer service – not to mention convenient room amenities like refrigerators and microwaves, along with a satisfying continental breakfast". The breakfast was a selling point because of the cost savings. On Sunday morning I went to the lobby to pick up coffee and muffins or whatever, for breakfast, only to be told by the owner, "Oh, no. That's only during racing season." Really? Perhaps your website should specify that fact.
We went out to eat, attended the conference, went to dinner, and returned to our room that evening to find that it had not been cleaned. The bed was unmade and there were no fresh towels! The lobby was dark and locked, so there was no one to inform. This has NEVER happened to us in 39 years of marriage and travel. On Monday morning we again went out to breakfast, negating the savings on the room rate.
I would not recommend this motel to anyone.
BTW, the wifi was incredibly slow.
Quite simply - this is the worst customer service I've ever experienced. Made a reservation for a cottage well in advance of the Labor Day weekend over the phone and was assured that we had three nights booked. The confirmation was to be sent via mail, they took our home address and credit card information but when I called to confirm on the morning of they had "no paper trail" of the reservation. We had been looking forward to this for months, and the hotel was not willing to help us in any regard.
