First off this hotel is not Grand Union, but it is now under new ownership.
It's now called Saratoga Springs Spa of South Broadway.
As we booked this hotel through a travel website we were booked a 4 bedroom. Suite.
It was booked for two nights on labor day weekend.
Prior to our arrival the day before we Called to ensure our reservation was in place.
Luckily we did as the hotel had us booked for a 3 bed suite.
They made the so called adjustments and confirmed our reservation.
As we arrived that morning to the hotel the manager Cody, said that we could not check in to at least 4pm.
As we had reservations at the racetrack for lunch we went from the hotel to the track.
After spending the day at the track we arrived back to the hotel to check in.
The front desk staff consisted of a security guard who took my name and credit card for incidentals.
The keys were handed to me and we went to the room only to find other guests on our room.
We went back to the office, and informed the desk staff of our dilemma.
He was perplexed to say the least and said the hotel was booked solid.
Obviously as we already paid for our room this was not an option as it was late and we needed our room.
Again he said he is just a security guard and was doing his best.
We asked for the manager, who he went in the back room to call.
He said the manager Cody would be here shortly.
When Cody arrived, he checked the reservation and apologized as the people that were checked into our room had cancelled earlier and he had several conversations with them regarding a no refund policy.
This was also overheard by us as well by the group ocupuying our room as we went to the lobby together to straighten out our problem.
Cody apologixed for our inconvenience and spoke with the group informing them that they needed to vacate.
3 hours later we were still in the lobby with no room.
Finally the group agreed to vacate the room and Cody said we will not need to pay for our night due to our inconvenience, he also said he would speak to the owner to see what else could be done as our night was ruined.
He assured us that we will be taking care of, and that the owner would contact as well

We were told by Cody thay the person that checked this group in was in the wrong and had no buisness granting them this room,as the reservation book had our name listed.
Once the group left Cody and the security guard assured us that the room would be stripped of all linens and entirely cleaned.
We waited another hour for the room to be cleaned.
We spent the night in the room and checked in again with Cody in the morning he said that the credit for our night would be resolved on Monday.
On Monday when we went to check out at 9:30 am the office was closed, and a sign on the door said to lock your keys on the room upon leaving. We called and left message and was called back from book keeper. We asked him how our refund will be given and he stated we are not refunding you anything as we did nothing wrong. He said Expedia overbooked and we need to deal with them.
This is absolutely unbelievable and the hotel admitted it was their error go giving our room to someone that had cancelled. The hotel forgot to take them out of system so gave our room number 21 to them. I even checked their old fashioned book where they placed names in the rooms and our name was there. It is one thing to have this happen but to be treated today by this so called bookkeeper who said we are not doing anything for you! We asked to speak with owner who we were told we can not speak to him as he is in Italy.
To say I am totally disappointed and frustrated with this hotels management would be a understatement.
I travel extensively for both buisness and pleasure, and have never dealt with such incompetence.
I can only advise other guests to refrain from staying at this hotel by all means possible.