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1 - 6 of 40 reviews
Reviewed August 10, 2020

The hotel is in a great location, that is the only positive of this review. The hotel is a remodel of an old hotel and they should think about closing until the remodel is 100% complete. The room I was in was hot and that was with the A/C running at "full blast". The courtyard was a sauna and had no air flow at all. The shower in my room only had one temperature and that was scolding. I had to take a shower in another room. I was given a key to another room to take a shower. You read that correctly. Before opening, the hotel needs to finish the remodel. There are no elevators to go to the second floor.

Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
Thank Seth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyHybl, Public Relations Manager at Spa City Motor Lodge, responded to this reviewResponded August 11, 2020

We're extremely disappointed to hear that your stay with us did not meet your expectations. Although certainly uncommon, we can completely understand your frustrations regarding the A/C and shower issues you experienced in your particular room. We do apologize for having missed the mark with you but we do hope you might give us another try in the near future, as we're sure we can deliver a great stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 11, 2020

Thank you so much for making my daughter's stay memorable with the sweet gift bag of goodies in celebration of her birthday. It was very sweet and thoughtful. Clean, comfortable, beautiful hotel in a great location. Super friendly and helpful staff.

Date of stay: February 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank VacationDesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyHybl, Public Relations Manager at Spa City Motor Lodge, responded to this reviewResponded February 12, 2020

We're thrilled to have had the opportunity to welcome you both for such a celebratory occasion and it was our pleasure to add a small little something! So glad you found our great staff to be so friendly and helpful, the hotel to be clean and comfortable and we do hope you spent plenty of time enjoying all that Saratoga Springs has to offer. We hope to welcome you back soon!

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Reviewed January 7, 2020

This hotel is conveniently located in the heart of downtown Saratoga Springs, within easy walking distance of numerous restaurants, shops, and the park. The room was comfortable and inner courtyard was convenient for meeting up with our friends who were also staying there. The hot and cold coffee on tap were a nice touch, but not to my personal liking. The staff is very friendly and helpful. The only downside was there was a festival in town while we were there, so the small parking lot was taken up by kiosks for the day.

Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
2  Thank VJPtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 1, 2020

The Downtowner is our go to when we plan a getaway to Saratoga Springs. The location is perfect. The Downtowner personnel are very friendly. When we arrived in our room there was a "treat bag". It is a special touch. Accommodations are always perfect.

Room tip: Rooms with balconys are perfect for the view of Broadway.
Date of stay: December 2019
    • Value
    • Location
    • Service
Thank Marianne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyHybl, Public Relations Manager at Spa City Motor Lodge, responded to this reviewResponded January 2, 2020

So glad that The Downtowner has become your go-to spot in Saratoga Springs! We have to agree with you that our central location, as well as the amenities and cozy accommodations, are exactly what you need when enjoying a getaway. We hope to welcome you back soon!

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Reviewed October 17, 2019

Loved the design and the upgrades to the original motel structure. The cleaning staff is super friendly and attentive, but the front desk staff leaves a little to be desired on the customer service front. We had one morning without hot water and it took a few calls to get them to actually do something about it. But eventually they comped us the night and moved us to a new room. So all was forgiven. I think they're still getting the kinks out, but all in all, it's a fun and super comfy hotel that's in a great location.

Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
Thank Lara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbeyHybl, Public Relations Manager at Spa City Motor Lodge, responded to this reviewResponded October 18, 2019

We love to hear that you found The Downtowner to be fun and cozy during your recent getaway with us. So glad you found our housekeeping staff to be so friendly and attentive and despite a small hiccup, we're so glad all was well during your stay and we do hope you took plenty of time to explore all that Saratoga Springs has to offer. We hope to welcome you back again soon!

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