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THERESA G

Simply Stellar

5.0 of 5 bubblesReviewed Aug 28, 2024
The hotel & property were charming. Darlene at the front desk was very pleasant. She bent over backwards to assure we had everything we needed. Also, Darlene displayed a sincere concern for my husband's comfort. (He was having health issues at the time.) In addition, Jake in bell service is both a wholesome young man and genuine. Our interaction with both Darlene and Jake were like a breath of fresh air. We are looking forward to our upcoming return.
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Cudemo, General Manager at Saratoga Casino Hotel, responded to this review
Responded Aug 30, 2024
Thank you so much for your recognition of Darlene and Jake. We are extremely lucky to have them and truly appreciate the effort they put forth each day. Thank you for your review and we all look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 8, 2024

Had an amazing stay here and here's why......I left my toiletry bag in the room. Didn't realize it until I got home and I called them and left a message with housekeeping. I figured I would never hear back and to chalk it up as a loss, which is a tough pill to swallow. But Jolene Hayes from housekeeping called me back, said they had the bag and that they would send it to me. I thought "yeah right......" but three days later it was on my doorstep! I can't thank Jolene and Hannah MacIntosh from the front desk for sending this back. They said they would do something, and they did it. Not to mention, the bed was super comfy, Morton's steakhouse was fabulous and we had fun gambling. Even won a few bucks. Would DEF stay here again!!

Room tip: If you want to eat at Morton's definitely make a reservation.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank elizzy77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Cudemo, General Manager at Saratoga Casino Hotel, responded to this reviewResponded August 9, 2024

Thank you for your review and for recognizing both Jolene and Hannah! We're incredibly lucky and happy we have people like them to take care of our guests. Our team is looking forward to your next stay!

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Reviewed July 26, 2024

Although the hotel is very nice and has outdoor seating with firepits, the food options are very sparce. No breakfast until after 11am on weekdays..no pastry kiosks. For the price of rooms here that was disappointing..we drove to Dunkin every morning

Date of stay: July 2024
Trip type: Travelled with family
Thank susanhH6383OM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Cudemo, General Manager at Saratoga Casino Hotel, responded to this reviewResponded July 29, 2024

Thank you for choosing our AAA rated 4 Diamond hotel as your lodging destination while in Saratoga Springs. Maybe next time you're with us you can try Perks Marketplace, our 24-hour self-serve market with breakfast options including fresh daily egg sandwiches made in-house by our culinary team, breakfast burritos, cereals, yogurt, fresh fruit, oatmeal and pastries, as well as freshly ground coffee.

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Reviewed June 23, 2024

Beautiful place. Extremely well maintained with attention to detail. Clean, friendly atmosphere and staff. Highly recommended for a wonderful relaxing time

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank adwmdw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Cudemo, General Manager at Saratoga Casino Hotel, responded to this reviewResponded June 24, 2024

We are most appreciative of you for sharing your experience at our AAA rated 4-Diamond property here and all hope to welcome you back soon!

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Reviewed June 22, 2024

Everything is fantastic room services location you can walk to the city or take à shuttle also near the state park 20 minutes walk

Date of stay: June 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jbilod727237
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Cudemo, General Manager at Saratoga Casino Hotel, responded to this reviewResponded June 24, 2024

Our entire team is very grateful to you for choosing our hotel to stay at and for taking the time to write this review. We all hope we have the chance to welcome you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 19, 2024

This hotel has the most comfortable beds and pillows allowing for an excellent night's sleep always. Rooms are nicely appointed and inviting. Showers always have great hot water and pressure. Always a pleasure to stay here. As an added bonus I celebrated my birthday and found a delightful surprise at our table; Happy Birthday Menu and was given a super tasty dessert 🍨 on the house. A little gambling and listening to the popular Big Sky Country in Vapors with a reserved table with perks made it a truly delightful occasion as my sister and I celebrated our birthdays!

Date of stay: June 2024
Trip type: Travelled with family
Thank Safari59481921127
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt Cudemo, General Manager at Saratoga Casino Hotel, responded to this reviewResponded June 19, 2024

Our entire team is very grateful to you for choosing our hotel to stay at and for taking the time to write this review. We all hope we have the chance to welcome you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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