Ok..first the good: the prime rib/lobster special is a good thing, especially since the food was ok and the staff was open and polite also. So far..so good right?
The bad: I dined here with a party of 8, everyone was satisfied overall until we received the bill. Understand, we told the waitress that we would need 2 separate checks before we order our drinks, she understood who was responsible for who and what........
When we received the bills, we noticed that we "automatically" had the 20% gratuity added to our totals??......not 10%, not 15%.....but 20% on both checks...wait, wth??
So...we asked the waitress how and why did she choose what tip we were to give.....automatically?? The answer: we are a party of 6 or more and the 20% gratuity is "automatic" per table regardless if customers want to give this or not. "That's the way it goes", she said. BS!!!!
First of all, 20% of BOTH bills for A party of 6 or more is wrong. If this is "the law" then 10% from each bill would make more sense to total 20% of our party of 6 or more...I'm just saying.
Second: Captain John's overall is far from holding a reputation that would not leave a customer not to question the bogus "automatic gratuity" crap...Hell, people receive options of what to give in damn near any and every restaurant open for business. That place IS NOT that damn serious to issue out a "mandatory 20% tip" due to dining with 6 or more friends or family members. What if we hated to food, service or the dusty pirate decor? Really, get over yourself, time now. We paid the bill and gave the restaurant a total of $23 for the gratuity scam. We decided to go on and donate to the restaurant instead of making a complete scene.....we decided to report it. #blesstheirheart
INFORM your customers of the lame "policy" for ensuring your wait staff receive a little extra change on the side. Maybe they would receive more than 20% gratuity if you didn't force customers to "hook them..or you" up!
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