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All reviewsvalet parkingresidence innarmory squarefayette streetbistro staffvalet stafffront deskirish restaurantwithin walking distancelots of great restaurantsrestaurants and barscan't beat the locationper daylocation is fantasticexcellent roomlobby areastreet noise
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Reviewed February 5, 2018 via mobile

The staff at check in or the valet service .... both make your stay the best in town.
I have traveled the world and all 50 states but this place takes the cake when it comes to good people and amazing atmosphere. It isn’t just a hotel it is 5 star service all the way.

Stayed: February 2018, travelled on business
Thank Crystal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Courtyard Syracuse Downtown at Armory Square, responded to this reviewResponded February 7, 2018

Crystal T,

Thank you for taking the time to share your thoughts about our hotel. I am excited to pass along your comment to the staff so that they know their efforts do not go unnoticed! We hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 21, 2018 via mobile

Stayed here on an anniversary overnight. The location is great. Many great restaurants within walking distance. The room was clean and comfortable. We also enjoyed the bar/ bistro area of the hotel. We found the staff to be friendly.

Stayed: October 2017, travelled as a couple
Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Courtyard Syracuse Downtown at Armory Square, responded to this reviewResponded January 22, 2018

Jeremy B,

Thank you for taking the time to share your thoughts about your stay. We are pleased that you were able to enjoy your anniversary with us and hope you stay with us again!

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Reviewed January 16, 2018

We chose the Courtyard on the recommendation of friends, due to its proximity to a party we were attending. The hotel was a short walk to our destination. The area is busy but safe and easy to navigate. The Courtyard property is modern, well designed and convenient to use. It is easy to locate, and to enter and exit by car. It offers valet parking. The main floor amenities for casual dining and relaxing were very good. The room was outstanding in every respect. Service by all Staff was excellent. We would definitely choose this hotel again if we planned to stay in downtown Syracuse for a night or two.

Stayed: January 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Courtyard Syracuse Downtown at Armory Square, responded to this reviewResponded January 18, 2018

Stephen,

Thank you for taking the time to share your thoughts about out hotel. We are so happy to hear that you enjoyed your stay and our central location. We hope to see you again!

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Reviewed December 16, 2017

The hotel is in a great location, the staff were friendly, and the room was great. The problems started when it was time to sleep. It has to be the noisiest hotel room I have ever been in. The windows offer zero noise protection, probably single pane glass. You can literally hear the conversations of people walking down the street. Combine that with the bars nearby, firetrucks going by it was terrible.

The bed wasn't great either, but that is personal taste, some people might love it.

The pool is inadequate as well. It was a main reason we chose this hotel, but at only 3 feet deep and very small it is more of a large bathtub.

Room Tip: Rooms on the inside (away from street) are probably much quieter.
  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Richy_Bobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Courtyard Syracuse Downtown at Armory Square, responded to this reviewResponded December 18, 2017

Richy_Bobby,

Thank you for taking the time to share your thoughts about our hotel. We hope you choose to stay with us again and please do not hesitate to ask for a room that is non-streetside.

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Reviewed December 3, 2017 via mobile

Nice hotel, but short staffed at reception desk. Only one person on duty on a Saturday afternoon. Very frazzled. Breakfast area ridiculously overpriced as was snack area. Ordered fruit cup for breakfast and it was moldy. They graciously refunded. This area was also understaffed. Otherwise hotel was nice and clean.

Stayed: December 2017, travelled with friends
Thank rxlady1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Manager at Courtyard Syracuse Downtown at Armory Square, responded to this reviewResponded December 18, 2017

Rxlady1957,

Thank you for sharing your thoughts about our hotel. We apologize that we did not fully meet your expectations and are working to improve our staffing levels. We do hope you choose to stay with us again soon.

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