We {2} walked in on a very busy Saturday evening around 5;30, after calling earlier in the day to find out that they were no longer taking reservations for the day, but might have some available seating for walk-in's. We found a small table near the bar and where the 2-man band was setting up to play. The Syracuse football game was on the TV and most patrons were glued to this game. The burger that my wife ordered medium came out pretty rare the first time so she sent it back, the replacement wasn't much better, the third time either the chef or manager returned with one that was closer to well done but with apologies and mentioned that it would be taken off the bill. The waitress couldn't have been more apologetic; she truly felt bad. My Shepard's pie was AWESOME... only wished there was more. After our meal the waitress brought over 2-shots of baily's as another apology for the meal. Again I told her that it wasn't her fault and Tracy was VERY pleasant and has to be an asset to the establishment. We have been there many times, but only to enjoy the bar. We will go there again. Kitty Hoynes is a very good place and we highly recommend anyone who has never been there before to at least stop in.