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Reviewed September 25, 2018 via mobile

I visited the spa today to have a massage and pedicure&manicure for my wife,the massage was poor and not lasted for the time i payed for , my wife nails look like
a 5 year old kid did them.
me and wife left the place very upset and disappointed.
NOT recommended at all.
Save the money

Stayed: September 2018, travelled as a couple
2  Thank Sightseer818758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded October 4, 2018

Dear Traveller,

It is with much surprise that we read your review stating about the poor quality of our Spa.

It is really the very first time that a guest has expressed so much dissatisfaction with the quality of the treatments and service provided.

As we wish to investigate the matter further, would you be kind enough to reach out to us directly and provide us with more relevant information so as to give us a chance to turn your experience around.

It would be such a plesure to welcome you back personnally in the future.

Cordially yours,

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 25, 2018

Best hotel for honeymoon. Me with my wife started our life journey in this hotel. We stayed here for a week. Food was nice as we prefer veg there are lots of options. Rooms are also nice. Staff was good and friendly. So, i personally recommend this hotel.

Stayed: December 2017
Thank archit j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded October 4, 2018

Dear Archit J,

Thank you for sharing your feedback regarding your stay.

Our hotel aims to provide a truly unique experience and we are thrilled to learn that we were able to exceed your expectations.

We look forward to having the pleasure of welcoming you, once again, in the future.

Cordially yours,

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 22, 2018 via mobile

Really good hotel unless you want to get some peace and quiet. Bar music far too loud, with thudding bass that you can hear in your room like it was next door. Brought it to their attention and they did nothing except say we could change rooms but I don't think any room on the complex would be unaffected. Spoiling what apart from this would be a perfect holiday

Stayed: September 2018, travelled with family
1  Thank Claire S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded October 4, 2018

Dear Claise,

We thank you for choosing our hotel and for taking the time to write a review.

We are pleased to learn that your stay, as a whole, was enjoyable.

As regards the issue with the bar music, all our rooms have double-glazed panes and therefore there is generally no noise disturbance. However, in case a guest complains about the noise, we try our best to relocate him/her a room far away from the public areas.

We hope to have the pleasure of welcoming you, once again, at the Casuarina Resort & Spa.

Cordially yours

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 14, 2018 via mobile

Resort is beautifully located - but caters to mature package tourist crowd. Not ideal for solo travellers. Bar was tacky and played a poor choice of music late into the night. Staff couldn’t understand why we wouldn’t want the buffet. Not a huge choice of eateries near by. Restaurant food was poor, but good service. Rooms were clean, but dated.

Spa however was phenomenal!! Treatment rooms were amazing, and staff caring.

Overall staff were kind and caring - but pushy for trip advisor review.

A shame as the resort if modernised had great potential, staff were great but resort hasn’t kept up with the times. Wouldn’t return.

Stayed: September 2018, travelled solo
1  Thank Smi1049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 11, 2018

My experience in Mauritius has been very excellent. I appreciate Casuarina Resorts staffs most especially Hena & Ayushi for their hospitality. Its a wonderful experience and I would definitely come back to Mauritius and to Casuarina with my family. I appreciate the conducive and serene environment. To all who are still contemplating, Mauritius is a place to be and when you visit, Casuarina Resorts will make your experience memorable.

Stayed: September 2018, travelled solo
Review collected in partnership with this hotel
Thank Legzy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RajeshButon, General Manager at Casuarina Resort & Spa, responded to this reviewResponded September 12, 2018

Dear Legzy10,

We thank you for having taken the time to review our property.

We are so pleased to learn that your holiday experience at the Casuarina Resort & Spa more than lived up to your expectations.

It was a pleasure to have hosted you and we look forward to welcoming you and your family in the future.

Cordially yours,

~ The Management ~

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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